Open to opportunities

Cynthia Duru

@cynthiaduru1

Experienced virtual assistant and customer support specialist optimizing executive productivity and customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a role providing executive support or remote customer success work with collaborative culture, clear processes, and opportunities to improve productivity.

I am an organized and proactive Virtual Assistant and Customer Support Specialist with over five years supporting executives, startups, and customers across multiple industries. I consistently help clients save time, improve productivity, and maintain professional communication with stakeholders.

My experience spans executive support, calendar and email management, travel coordination, and event organization, as well as high-volume customer support using CRMs like Freshdesk, Zendesk, and HubSpot. I have coordinated meetings, prepared reports, managed CEO and client schedules, and resolved customer issues through calls, email, and live chat.

I bring strong skills in project and task management using Trello, Asana, and Google Workspace, and I communicate effectively via Zoom, Google Meet, and Slack. I am detail-oriented, maintain confidentiality, and focus on building client relationships that drive repeat business.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Unknown

Jan 2025 - Present (9 months)

Provided executive support remotely including calendar and inbox management, travel coordination, and meeting preparation to optimize executive productivity and stakeholder communication.

Calendar Management Inbox Management Travel Coordination Google Workspace Scheduling Confidentiality Zoom

Customer Support Agent

Moniepoint Group

Jan 2023 - Jan 2025 (2 years)

Handled high-volume customer inquiries remotely via calls, chat, and email, logged tickets in CRM, and collaborated with operations to resolve technical issues and improve satisfaction.

Customer Support Freshdesk Ticketing Email Support Live Chat CRM Cross Functional Collaboration

Customer Support Representative

Bohncynth Arizona

Jan 2021 - Jan 2023 (2 years)

Provided remote customer support, managed inquiries across channels, tracked resolutions in CRM, and supported client retention through effective post-sale assistance.

Customer Support Zendesk Ticketing Phone Support CRM Customer Retention Troubleshooting

Executive Assistant

Full Moon Hotels

Jan 2019 - Jan 2021 (2 years)

On-site executive assistant responsible for CEO calendar management, travel and event arrangements, report preparation, and stakeholder communication to streamline operations.

Executive Support Calendar Management Event Coordination Report Preparation Administrative Support

Sales & Marketing Rep

Noble & Sons Limited

Jan 2018 - Jan 2019 (1 year)

Conducted on-site sales and marketing activities, built client relationships, and supported lead generation and after-sales engagement to drive repeat business.

Sales Client Engagement Lead Generation Relationship Building Marketing Negotiation Customer Service

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede

Higher National Diploma, Business Administration & Management

Completed a Higher National Diploma in Business Administration & Management at Federal Polytechnic Nekede, focusing on administrative and management principles relevant to business operations.