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Zainab Akinwumi

@zainabakinwumi

Customer service professional with 4+ years of experience in client support, complaint resolution, CRM documentation, and administrative coordination.

Nigeria

Message

What I'm looking for

I am seeking a remote role in customer service, virtual assistance, or administrative support where I can use my skills, contribute to business success, and grow professionally. I value teamwork, a positive work environment, fair compensation, and opportunities to learn and build a long-term career with an international company.

I am a Customer Service and Administrative Support Professional with over 4 years of experience in customer support, remote client relations, and office coordination. My skills include complaint resolution, customer inquiry management, CRM documentation, case tracking, customer follow-up, escalation management, calendar management, executive support, data entry, and recordkeeping.

I am proficient in Microsoft Office, Google Workspace, Slack, Zoom, Canva, and CRM systems. My strengths include active listening, communication, problem-solving, empathy, time management, organization, and teamwork.

I am interested in remote opportunities in customer service, virtual assistance, administrative support, and customer success, where I can use my experience to improve customer satisfaction, support business operations, and contribute to team success. I am also eager to learn new tools, develop my skills, and grow professionally while delivering reliable and efficient service.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Outsource Global Technologies Limited

Jun 2026 - Oct 2026 (4 months)

Handle high volumes of customer calls, respond to inquiries, resolve complaints, and manage service requests in a fast-paced call center environment. Document customer interactions in CRM systems, escalate complex issues to the appropriate teams, and follow up to ensure timely resolution and customer satisfaction.

Customer Service Administrative Support Scheduling Reporting Microsoft Office Client Relations

Administrative & Teaching Assistant

National Defence College

Jun 2025 - May 2026 (11 months)

Provided remote executive and operational support by managing client inquiries, coordinating schedules, conducting customer follow-ups, preparing reports and presentations, maintaining documentation, and assisting with marketing activities. Supported efficient workflows and positive client relationships.

Time Management Administrative Support Documentation Communication Skills Coordination Report Writing Organization

Executive Support/Events & Partnerships

LuxuryRWA

Oct 2023 - Feb 2025 (1 year 4 months)

Supported event coordination, partnership development, stakeholder communication, and brand visibility initiatives. Assisted with organizing activities, maintaining professional relationships, and supporting business development efforts in a remote work environment.

Event Coordination Administrative Support Partnership Management Stakeholder Communication Relationship Management Remote Collaboration Organization Brand Support