Theresa Agbona

I am a dedicated customer service representative with over four years of remote experience providing high-quality support via email, chat, and phone. I consistently manage ticket-based systems, use CRM tools to document and close cases, and meet service-level targets while maintaining empathy and professionalism.

In my recent roles I have supported troubleshooting, billing inquiries, and service concerns in high-volume environments, while also coordinating client communications and digital workflows as a virtual executive assistant. I conduct research, prepare reports, and organize schedules to enable executive decision-making.

Tech-savvy and adaptable, I prioritize efficient issue resolution and excellent user experiences, and I am pursuing an MBA to deepen my business and leadership skills.