Open to opportunities

Victoria Tuzzolino

@victoriatuzzolino

Customer support and operations professional with 10+ years coordinating documentation, client communication, and remote support.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote Customer Support, Administrative, Data Entry, Virtual Assistant, or Operations role where I can use clear client communication, strong documentation habits, and organized remote collaboration to solve problems quickly.

I’m an organized, customer-focused operations and support professional with 10+ years of experience supporting clients, coordinating administrative processes, managing documentation, and delivering excellent customer service across education, hospitality, retail, and financial services. I’m known as a fast learner who communicates clearly, stays organized, and adapts quickly—especially in remote environments.

In recent roles, I served as a Primary point of contact for homebuyers from contract through closing, coordinating closings with buyers, title companies, and internal teams while preparing and explaining closing documents and managing wire transfers and title insurance questions. Previously, I helped clients through the mortgage application process, collected and organized financial documentation for underwriting, and managed multiple client files remotely—bringing the same precision and organization I used as a teacher and event planner.

Experience

Work history, roles, and key accomplishments

Closing Officer

Ryan Homes

May 2024 - Dec 2025 (1 year 7 months)

Served as primary point of contact for homebuyers from contract through closing. Coordinated closings, prepared and explained closing documents, and managed documentation including wire transfers and title insurance questions.

Client Communication Documentation Closing Coordination Wire Transfers Title Insurance Organization Microsoft Office Google Workspace

Loan Officer

SafeTrust Mortgage

May 2023 - May 2024 (1 year)

Assisted clients through the mortgage application process while working remotely. Collected and organized financial documentation for underwriting and managed multiple client files.

Financial Documentation Underwriting Support Remote Collaboration Client Communication Documentation Organization Microsoft Office Google Workspace

Credit Analyst

LendSure Mortgage Corp.

Aug 2021 - Dec 2022 (1 year 4 months)

Reviewed financial documentation and prepared complete underwriting packages. Communicated with borrowers to resolve documentation needs and maintained accurate electronic records.

Credit Analysis Financial Documentation Underwriting Documentation Organization Remote Collaboration Microsoft Office