Mevelyn Guinto

Managed onboarding, compliance processing, and work order management for Google xWS projects. Coordinated with vendors, hiring managers, and global teams, maintained documentation, monitored SLAs, and resolved issues to support timely operations.

Managed administrative and operational support for a cleaning service business, including scheduling and bookings, coordinating work orders, and communicating with clients about inquiries, quotes, and service updates. Prepared estimates and invoices, monitored ongoing jobs, supported dispatching, and handled rescheduling/cancellations while maintaining organized records and managing social media p

Provided comprehensive administrative support to the executive team by managing calendars, meetings, and correspondence. Coordinated scheduling, documentation, and workflow processes to support smooth daily operations.

Managed onboarding and engagement processes for Google xWS, ensuring coordination between stakeholders. Handled high volume tickets, resolved issues, and managed workflows to maintain operational efficiency.

Managed e-commerce operations, including processing buyer refund requests and handling seller compensation. Ensured accurate documentation, timely resolution, and compliance with platform policies to support smooth business operations.

Handled underwriting assessments and reviewed loan documentation to ensure accuracy, compliance, and risk mitigation. Coordinated with teams to process applications efficiently while maintaining thorough records and meeting deadlines.

Processed loan applications while maintaining accurate documentation and coordinating with teams to support timely approvals. Managed inbound and outbound calls, followed up on leads, and assisted with customer payment setup.

Handled inbound customer calls to address inquiries, resolve issues, and provide customer support. Maintained accurate records of interactions and ensured timely follow-ups.

Supervised a team of surveyors by coordinating assignments and ensuring accurate data collection and reporting. Prepared and submitted survey reports, monitored team performance, and ensured timely completion of tasks.