Ropafadzo Maketo

I am a warm, empathetic customer support and sales professional with hands-on experience in direct-to-customer sales, online order handling, and community engagement across social channels. I consistently turn customer conversations into memorable experiences by resolving concerns quickly, confirming payments, coordinating deliveries, and maintaining trust through brand-friendly, conversational communication.

With a Bachelor of Arts (Honors) in Development Studies, I combine strong written and verbal communication, high attention to detail, and excellent time management to work independently and manage multi-channel customer interactions (chat, social media, phone). I am passionate about community engagement on Facebook and Instagram and committed to delivering empathetic, solution-focused support.