Joan k

I’m a results-driven operations and customer service professional with over 8 years of experience supporting day-to-day business functions across remote and international teams. I’m known for managing data carefully, coordinating workflows, and maintaining accurate records that keep operations reliable.

In my current role as an Operations Manager (Remote), I streamline daily operations across customer service and order management, improve work flow efficiency, and reduce customer response and resolution time through structured communication and follow-ups. I also coordinate international order fulfillment with China-based teams, ensure timely and accurate deliveries, and serve as a main point of contact for clients and partners.

Previously, I delivered consistent customer support across email, chat, and social media as a Customer Service & Administrative Assistant (Remote), improving response processes and strengthening customer retention. Earlier, as a Customer Service & Operations Supervisor and an Administrative & Client Support Assistant, I improved tracking and document management, increased team productivity through scheduling and supervision, and supported smooth office operations with strong data accuracy and reporting.