Tanatswa Mapungwana

I’m a Customer Operations Specialist with extensive experience supporting business operations, customer success, and service delivery across finance and insurance environments. I manage high-volume customer inquiries, resolve operational issues, and keep service tracking accurate through CRM systems and compliant record-keeping.

In my current role, I coordinated customer communication and service requests to improve response time and satisfaction. I also implemented a digital filing system that reduced document retrieval time by 80%, strengthening internal workflow efficiency.

Previously, as a Sales Development Representative at Old Mutual CABS, I identified and qualified C-level clients using LinkedIn Sales, made about 70 calls per day, and improved product adoption by 10–20% by matching customer needs to financial products. I’ve consistently delivered reliable daily reporting, reconciliation, and cross-team follow-through to keep customer experiences smooth across in-person and digital channels.