Looking for a job

Gabriella Ngwenya

@gabriellangwenya

Message

I support customers and operations through clear communication and organized administration.

Zimbabwe

Message

What I'm looking for

I'm seeking remote opportunities in customer support, virtual assistance, administration, client services, or operations support where I can communicate clearly, keep accurate records, coordinate priorities, and support customers effectively.

I've supported day-to-day administration as an Independent Personal Assistant, coordinating complex schedules, preparing meeting agendas and minutes, maintaining records, and handling sensitive information confidentially. I also communicated with clients at Youpro Contact, explaining class action litigation matters clearly while keeping accurate client records.

At Alomy Play Place, I coordinated daily operations, staff activities, customer inquiries, and issue resolution. I also provide editorial support for two manuscripts, helping authors improve grammar, clarity, consistency, and narrative flow.

Experience

Work history, roles, and key accomplishments

Current

Assistant Book Editor

Current

Independent

Provided editorial support for two manuscripts, reviewing grammar, consistency, clarity, and narrative flow. Collaborated with authors to refine written content and prepare materials for final publication.

Editing Proofreading Written Communication Collaboration

Personal Assistant

Independent

Mar 2025 - Aug 2025 (5 months)

Managed complex schedules, appointments, and competing priorities to support efficient day-to-day administration. Prepared meeting agendas, documented minutes, and maintained organized records while handling sensitive information with confidentiality.

Calendar Management Meeting Coordination Record keeping Confidentiality Time Management Microsoft Word Microsoft Teams

Sales Advisor

Youpro Contact

Aug 2024 - Sep 2024 (1 month)

Conducted professional outbound client communication regarding class action litigation matters. Maintained accurate client records while explaining complex information clearly and responding to client questions.

Client Communication Record keeping Problem Solving Written Communication

Manager

Alomy Play Place

Jan 2024 - May 2024 (4 months)

Coordinated daily operations and staff activities to maintain an organized, safe, and customer-focused environment. Responded to customer inquiries and resolved operational issues with an emphasis on service quality and efficiency.

Operations Coordination Customer Support Problem Solving Staff Management Service quality