Open to opportunities

Carlie Norfleet

@carlienorfleet

Customer support and operations leader with 10+ years of remote experience, improving customer experience through empathy and process.

Zimbabwe

Message

What I'm looking for

I’m looking for opportunities in higher education, onboarding, customer success, operations, or leadership—where I can improve workflows, analyze trends, and support people through important moments with empathy, clarity, and professionalism.

I’m a customer experience and operations professional with 10+ years of successful remote work, known for building trusted relationships and resolving complex issues without losing the human touch. I bring leadership and supervisory experience, and I’m recognized for improving processes through collaboration, clear communication, and steady problem solving.

Across remote customer support and assistant management, I’ve supported internal teams and customers, identified operational trends, and prepared reports for leadership to strengthen service quality. I also bring business-ownership experience as a licensed home daycare owner/operator—managing daily operations, scheduling, records, finances, and compliance—so I know what it means to coach people, stay organized, and lead with empathy.

Experience

Work history, roles, and key accomplishments

Customer Service

Aqua

Assisted customers with account questions, billing inquiries, and service-related concerns while maintaining accuracy. Provided professional, solution-focused customer service and communicated clearly with customers.

Customer Service Billing Support Accuracy Problem Solving Professional communication Conflict Resolution Relationship Building

Clerical Support Coordinator

Allied Benefit Systems

Supported customers and internal teams in a fully remote environment, resolving complex issues while maintaining exceptional service. Identified operational trends, prepared reports for leadership, and collaborated cross-functionally to improve workflow and service quality.

Remote Work Customer Support Customer Service Reporting Cross Functional Collaboration Relationship Building Conflict Resolution Professional communication

Assistant Manager

Advance America

Assisted with daily branch operations, customer service, cash handling, and team support. Helped resolve escalated customer concerns and supported achievement of operational goals.

Branch Operations Customer Service Cash Handling Team Support Escalations Operations Support Leadership Operational Support Professional communication

Customer Service

Cigna

Assisted members with benefit and account questions while maintaining a high standard of customer care. Explained complex information clearly and accurately.

Customer Service Accuracy Problem Solving Relationship Building

Owner / Operator

Licensed Home Daycare Owner

Owned and operated a state-licensed home daycare business, building trusted relationships with families while maintaining compliance with licensing requirements. Managed scheduling, records, finances, and daily operations to support a safe, nurturing learning environment.