Lydia Tiscareno

Handled a high volume of calls with professionalism, providing comprehensive benefit assistance to CHASE card members and addressing inquiries regarding coverage claims and general information. Utilized Salesforce CRM Software to accurately document customer interactions, update customer information, and create/submit claims.

Managed a multi-line phone system in English and Spanish, processing and receiving invoices daily via DocuSign, Capps, and Invoice Manager. Prepared, edited, and distributed correspondence, created and issued work orders, and updated department procedures.

Operated in a high-stress environment, handling public, victim, and claimant inquiries in Spanish and English over the phone daily. Prepared, edited, and distributed correspondence, set up new claims, and requested police reports.

Documented new assets, updates, and disposals, and developed data analysis reports using Excel for asset verification. Managed office filing systems, incoming calls, and assisted staff members in the Appeals office.

Assisted staff through the Chairman’s office, answering incoming calls from stakeholders and printing Docket material. Greeted guests, mailed correspondence, and scheduled/coordinated meetings.

Prepared, edited, and distributed correspondence, reports, forms, and documents within the Parking Administration Database. Reviewed HR monthly reports for parking space determinations and updated forms, policies, and procedures in SharePoint.

Actively pursuing a Bachelor's in Accounting and an Associate's in Business Administration. Expected to graduate in May 2026.

Actively pursuing an Associate's in Business Administration and a Bachelor's in Accounting. Expected to graduate in May 2026.