Open to opportunities

victoria quan

@victoriaquan

Message

I improve customer journeys through CRM workflows, clear communication, and operational coordination.

Spain

Message

What I'm looking for

I'm looking for a customer-facing operations role where I can improve CRM workflows, support clients clearly, coordinate priorities, and continue learning in a fast-paced technology-focused environment.

I've supported customer discovery, product demonstrations, and client communication at El Workshop, managing follow-ups, CRM records, pipeline stages, and automations across phone, email, WhatsApp, and Clientify.

At Profes Nomadas, I qualified leads, coordinated discovery calls, and built CRM workflows for segmentation, automated messaging, and lead tracking. I've also translated technical concepts into customer-focused content at Flumotion and facilitated accurate English-Spanish communication in high-pressure medical, legal, insurance, and government settings.

Experience

Work history, roles, and key accomplishments

Customer Support & Operations Intern

El Workshop

Sep 2025 - Jul 2026 (10 months)

Supported client discovery, managed communication across multiple channels, built CRM automations, and created process documentation to improve workflow efficiency.

Clientify CRM CRM Management Workflow Automation Client Communication Process documentation Customer Journey Pipeline Management Email Marketing