Noelia Rodriguez
@noeliarodriguez
Customer Success & Business Operations Specialist helping B2B SaaS clients succeed through onboarding, account management and operational excellence.
IrelandWhat I'm looking for
At Workhuman, I manage 40+ B2B customers across European and international markets, guiding onboarding, product adoption, and ongoing account management. I reduced average onboarding time by 20% and increased customer satisfaction from 91% to 94% through structured follow-up.
Previously at Deel, I supported approximately 40 B2B customers through implementation, training, account health monitoring, renewals, and expansion opportunities. I was promoted from Operations Coordinator to Customer Success Specialist after improving onboarding workflows and maintaining customer satisfaction above 93%.
I bring 3+ years of experience across B2B SaaS, customer operations, and administration, with hands-on work in Salesforce, HubSpot, Zendesk, Excel, reporting, and process documentation. I enjoy collaborating remotely across Sales, Product, Finance, Support, and Operations teams.
Experience
Work history, roles, and key accomplishments
Manage a portfolio of 40+ B2B customers across European and international markets, supporting onboarding, adoption, and ongoing account management. Coordinate customer requests across Sales, Product, Support, and Finance teams to ensure timely resolution.
Managed a portfolio of approximately 40 B2B customers across European markets, supporting account management and customer success activities. Delivered product demonstrations, onboarding sessions, and customer training to new and existing accounts.
Coordinated day-to-day business operations supporting customers and internal teams across international markets. Maintained and verified customer, employee, and business data across CRM and internal systems.
Provided administrative and customer support within a fast-paced international environment. Responded to customer enquiries through email and telephone and processed customer information, documentation, and account requests.
Education
Degrees, certifications, and relevant coursework
Universidad de Almería
BSc, Psychology
2021 - 2025
Completed a BSc in Psychology while gaining professional experience from the third year of university.
HubSpot
HubSpot Revenue Operations Certification, Revenue Operations
Earned the HubSpot Revenue Operations Certification.
HubSpot
HubSpot Sales Hub Software Certification, Sales
Earned the HubSpot Sales Hub Software Certification.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
SpainSalary expectations
Job categories
Skills
Interested in hiring Noelia?
You can contact Noelia and 90k+ other talented remote workers on Himalayas.
Message NoeliaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
