Carly O'ReillyCO
Open to opportunities

Carly O'Reilly

@carlyoreilly

Experienced Client Operations and People Management professional

Spain

What I'm looking for

Seeking a dynamic organization that values innovation, customer-centricity, and operational excellence, where I can leverage my skills and expertise to drive growth, improve processes, and develop high-performing teams.

As a seasoned Client Operations and People Management professional, I leverage my diverse background in banking and technology to drive customer engagement, lead high-performing teams, and implement innovative solutions to enhance operational efficiency. With a strong track record of fostering meaningful relationships and achieving outstanding results in leadership positions, I am recognized for my ability to analyze workflows, implement process improvements, and resolve technical issues.

With a strong educational foundation in Business and Human Resources, I have honed my skills in client operations, people management, and data analysis. My experience in the banking and technology industries has equipped me with a unique understanding of the importance of operational efficiency, customer satisfaction, and team collaboration.

I am a results-driven professional with a passion for driving growth, improving processes, and developing high-performing teams. I am excited to bring my skills and expertise to a dynamic organization that values innovation, customer-centricity, and operational excellence.

Experience

Work history, roles, and key accomplishments

VS

English Teacher

Various Schools

Jan 2015 - Dec 2020 (5 years 11 months)

Taught English as a Second Language at various schools in Madrid.

TB

Manager Customer Service

TD Canada Trust Bank

Oct 2011 - Nov 2015 (4 years 1 month)

Led a team of Customer Service Representatives, responsible for Reward & Recognition program, team coaching, evaluation, training, and mentoring.

TB

Customer Relations Coordinator

TD Canada Trust Bank

Jul 2007 - Oct 2011 (4 years 3 months)

Performed day-to-day banking investigations, assisted with campaigns, and performed administrative tasks.

Education

Degrees, certifications, and relevant coursework

Carly hasn't added their education

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Tech stack

Software and tools used professionally

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Carly O'Reilly - Client Operations Team Lead - BrandBastion | Himalayas