Carly O'Reilly
@carlyoreilly
Experienced Client Operations and People Management professional
What I'm looking for
As a seasoned Client Operations and People Management professional, I leverage my diverse background in banking and technology to drive customer engagement, lead high-performing teams, and implement innovative solutions to enhance operational efficiency. With a strong track record of fostering meaningful relationships and achieving outstanding results in leadership positions, I am recognized for my ability to analyze workflows, implement process improvements, and resolve technical issues.
With a strong educational foundation in Business and Human Resources, I have honed my skills in client operations, people management, and data analysis. My experience in the banking and technology industries has equipped me with a unique understanding of the importance of operational efficiency, customer satisfaction, and team collaboration.
I am a results-driven professional with a passion for driving growth, improving processes, and developing high-performing teams. I am excited to bring my skills and expertise to a dynamic organization that values innovation, customer-centricity, and operational excellence.
Experience
Client Operations Team Lead
BrandBastion
Jan 2022 - Present (2 years 6 months)
Led the Client Operations team, developed on-going training, collaborated with teams to improve client experiences, and analyzed workflows to improve efficiency.
English Teacher
Various Schools
Jan 2015 - Dec 2020 (5 years 11 months)
Taught English as a Second Language at various schools in Madrid.
Client Operations Associate
BrandBastion
Dec 2020 - Jan 2022 (1 year 1 month)
Diagnosed potential problems, developed actionable solutions, worked with Customer Success and Growth teams, and served as a subject matter expert on proprietary technology.
Customer Relations Coordinator
TD Canada Trust Bank
Jul 2007 - Oct 2011 (4 years 3 months)
Performed day-to-day banking investigations, assisted with campaigns, and performed administrative tasks.
Manager Customer Service
TD Canada Trust Bank
Oct 2011 - Nov 2015 (4 years 1 month)
Led a team of Customer Service Representatives, responsible for Reward & Recognition program, team coaching, evaluation, training, and mentoring.
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