Paulo Maya
@paulomaya
I optimize CRM, customer operations, and Order-to-Cash processes across Iberia and LATAM markets.
SpainWhat I'm looking for
At The Knot Worldwide, I coordinated 360+ global campaigns with a 97% on-time delivery rate and supported B2B sales teams across multiple accounts. I partnered with Sales, Marketing, and Customer Experience teams to remove friction between commercial strategy and operational delivery.
I bring 15+ years of international experience across CRM, customer operations, sales support, and Order-to-Cash processes. I've improved Zendesk response rates by 90%, implemented 20+ Salesforce and CRM workflow improvements, and turn KPI data into practical insights for Iberia and LATAM markets.
Experience
Work history, roles, and key accomplishments
Executed and coordinated over 360 global campaigns with a 97% on-time delivery rate. Collaborated cross-functionally with over 12 internal teams to eliminate friction from commercial processes.
Managed over 5,000 B2B customer tickets ensuring agile and efficient resolution. Improved response rates by 90% through workflow optimization in Zendesk.
E-commerce Consultant
Grupo Intercom
Jan 2015 - Dec 2016 (1 year 11 months)
Provided e-commerce consulting services.
Sales Specialist
Wtransnet
Jan 2014 - Dec 2015 (1 year 11 months)
Specialized in sales for the Brazilian market.
Customer Service & Sales Support
Juva Santé
Jan 2013 - Dec 2014 (1 year 11 months)
Provided customer service and sales support.
Sales Operations & Partnerships Manager
Gandini Seguros (Kia Motors)
Jan 2011 - Dec 2013 (2 years 11 months)
Managed sales operations and partnerships.
Administrative Manager
Agroland Landscaping Services
Jan 2010 - Dec 2011 (1 year 11 months)
Managed administrative operations.
Operations Manager
Subway
Jan 2006 - Dec 2009 (3 years 11 months)
Managed restaurant operations.
Marketing Operations & Account Manager
G2R Advertising
Jan 1999 - Dec 2005 (6 years 11 months)
Managed marketing operations and client accounts.
Trade Marketing & Events Coordinator
Lual Alimentos
Jan 1996 - Dec 1999 (3 years 11 months)
Coordinated trade marketing and events.
Education
Degrees, certifications, and relevant coursework
Universidade Metodista de Piracicaba
Bachelor's Degree, Communication & Advertising
Bachelor’s Degree in Communication & Advertising with a Marketing Major from UNIMEP, São Paulo, Brazil.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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