Paulin Bayiha
@paulinbayiha
Multilingual IT support and client solutions specialist skilled in technical support and customer-facing roles.
What I'm looking for
I am a motivated, multilingual IT support and client solutions specialist with strong experience in customer service, technical support, and recruitment coordination. I have supported French-speaking clients across phone, chat, and email, used CRM tools like Zendesk and Salesforce, and consistently delivered timely resolutions in fast-paced environments.
I have a background in business administration and marketing, contributed to technical support for creative applications, coordinated hiring processes, and led program implementation during an internship. I work well independently or in teams, prioritize clear communication, and pursue continuous learning to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Support
TransparentBPO
Nov 2024 - Sep 2025 (10 months)
Assisted customers with technical inquiries for Adobe Creative Suite and Corel Painter, managed support tickets via CRM and maintained timely escalations to higher-level teams to ensure resolution.
Recruitment Coordinator
Linx
Jul 2024 - Dec 2024 (5 months)
Coordinated and scheduled interviews, managed candidate communications and interview calendars, and posted job openings to ensure smooth recruitment workflows and reduce scheduling conflicts.
Library Program Intern
Enderun Colleges
Jan 2022 - Dec 2023 (1 year 11 months)
Spearheaded strategic planning and implementation of the library program for S.Y. 2023–2024, aligning initiatives with academic goals and driving student engagement strategies.
French Customer Service
Newstel
Mar 2023 - Sep 2023 (6 months)
Handled French-speaking customer requests across phone, chat, and email, processed financial transactions, and resolved issues related to payments, tracking, cancellations, and refunds within acceptable handling times.
Education
Degrees, certifications, and relevant coursework
Barcelona Executive Business School
Master of Business Administration, International Business Management & Innovation
2024 - 2025
Pursued an MBA in International Business Management & Innovation at Barcelona Executive Business School during Nov 2024–Sept 2025.
Enderun Colleges
Bachelor of Science, Business Administration (Marketing)
2019 - 2024
Activities and societies: Internship; spearheaded strategic planning and implementation of the library program for S.Y. 2023–2024.
Completed a Bachelor of Science in Business Administration with a major in Marketing, covering business fundamentals and marketing practices.
Availability
Location
Authorized to work in
Job categories
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