I’m looking for a role in marketing, sales, or customer service where I can use my communication skills, grow professionally, and contribute to strong customer experiences and business results.
Looking for a job
Paulin Bayiha
@paulinbayiha
Multilingual customer service professional skilled in CRM tools, technical support, and client communication in English and French.
SpainWhat I'm looking for
I am a multilingual professional with experience in customer service, technical support, recruitment coordination, and sales support. I have worked in fast-paced international environments assisting customers through phone, chat, and email in both English and French.
My experience includes using CRM platforms such as Zendesk, Salesforce, and Zoho CRM, managing customer requests, coordinating interviews, supporting marketing activities, and maintaining positive client relationships. I also completed a sales and marketing internship at GmaoLinx Sphere in Barcelona, where I worked on CRM management, lead qualification, and marketing support.
I hold a Bachelor’s degree in Marketing Management and I am currently pursuing an MBA in International Business Management & Innovation in Barcelona. I am passionate about customer experience, business development, communication, and continuous learning. I enjoy working in multicultural environments and I am always motivated to grow professionally while contributing positively to a company’s success.
Experience
Work history, roles, and key accomplishments
Assisted customers with technical inquiries for Adobe Creative Suite and Corel Painter, managed support tickets via CRM and maintained timely escalations to higher-level teams to ensure resolution.
LI
Recruitment Coordinator
Linx
Jul 2024 - Dec 2024 (5 months)
Coordinated and scheduled interviews, managed candidate communications and interview calendars, and posted job openings to ensure smooth recruitment workflows and reduce scheduling conflicts.
NE
French Customer Service
Newstel
Mar 2023 - Jun 2024 (1 year 3 months)
Handled French-speaking customer requests across phone, chat, and email, processed financial transactions, and resolved issues related to payments, tracking, cancellations, and refunds within acceptable handling times.
EC
Library Program Intern
Enderun Colleges
Jan 2022 - Dec 2023 (1 year 11 months)
Spearheaded strategic planning and implementation of the library program for S.Y. 2023–2024, aligning initiatives with academic goals and driving student engagement strategies.
Education
Degrees, certifications, and relevant coursework
BS
Barcelona Executive Business School
Master of Business Administration, International Business Management & Innovation
2024 - 2026
Grade: 14/20
Activities and societies: Participation in innovation and entrepreneurship projects Group consulting projects with real companies Case study competitions Business plan development projects Academic workshops and seminars in marketing and innovation
Pursued an MBA in International Business Management & Innovation at Barcelona Executive Business School during Nov 2024–Sept 2026.
EC
Enderun Colleges
Bachelor of Science, Business Administration (Marketing)
2019 - 2024
Activities and societies: Internship; spearheaded strategic planning and implementation of the library program for S.Y. 2023–2024.
Completed a Bachelor of Science in Business Administration with a major in Marketing, covering business fundamentals and marketing practices.
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
25k+ EUR
Social media
Job categories
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