Open to opportunities

Paulin Bayiha

@paulinbayiha

Message

Multilingual IT support and client solutions specialist skilled in technical support and customer-facing roles.

Spain

Message

What I'm looking for

I seek a role where I can apply technical support and customer-facing skills, work with collaborative teams, support French-speaking clients, and grow professionally.

I am a motivated, multilingual IT support and client solutions specialist with strong experience in customer service, technical support, and recruitment coordination. I have supported French-speaking clients across phone, chat, and email, used CRM tools like Zendesk and Salesforce, and consistently delivered timely resolutions in fast-paced environments.

I have a background in business administration and marketing, contributed to technical support for creative applications, coordinated hiring processes, and led program implementation during an internship. I work well independently or in teams, prioritize clear communication, and pursue continuous learning to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Technical Support

TransparentBPO

Nov 2024 - Sep 2025 (10 months)

Assisted customers with technical inquiries for Adobe Creative Suite and Corel Painter, managed support tickets via CRM and maintained timely escalations to higher-level teams to ensure resolution.

Adobe Creative Suite Zendesk CRM Ticketing Escalations Multitasking Technical Support

Recruitment Coordinator

Linx

Jul 2024 - Dec 2024 (5 months)

Coordinated and scheduled interviews, managed candidate communications and interview calendars, and posted job openings to ensure smooth recruitment workflows and reduce scheduling conflicts.

Recruitment coordination Candidate Interview Scheduling Candidate Communications Job Posting Calendar Management Salesforce Microsoft Office

Library Program Intern

Enderun Colleges

Jan 2022 - Dec 2023 (1 year 11 months)

Spearheaded strategic planning and implementation of the library program for S.Y. 2023–2024, aligning initiatives with academic goals and driving student engagement strategies.

Project Implementation Student Engagement Strategic Planning Documentation Communication

French Customer Service

Newstel

Mar 2023 - Sep 2023 (6 months)

Handled French-speaking customer requests across phone, chat, and email, processed financial transactions, and resolved issues related to payments, tracking, cancellations, and refunds within acceptable handling times.

Phone Support Chat Support Email Support Payments Processing CRM Multilingual Support