Michael Votteler

Manage daily operations for 180+ serviced apartments across Madrid and London, streamlining onboarding, maintenance workflows, and SOPs to reduce unresolved tickets and improve turnover speed.

Co-founded and ran a profitable DTC jewelry brand, growing to 1,500+ customers and achieving 170% revenue growth in 12 months while maintaining 15–20% monthly profitability and 98% customer satisfaction.

Built and scaled the customer service department from 3 to 8 FTEs, reduced average resolution time from 48h to 12h (75% reduction) and improved SLA compliance from 65% to 93% using iTop and Looker Studio dashboards.

Executed bilingual marketing campaigns that generated a 35% increase in leads for clients, launched Mailchimp email programs with 22–30% open rates and automated reporting to save ~10 hours/week.

Managed social channels and content, growing followers 320% and increasing online orders 45% within 18 months while resolving 90% of customer issues within 24 hours.

Supported sales and marketing with lead qualification and email optimization, delivering 200+ qualified leads and increasing email open rates by 18%, contributing to a 10% uplift in demos booked.

Completed a Bachelor of Science in Marketing with coursework and projects focused on digital marketing and analytics.

Completed coursework at a community college prior to transfer to a four-year program, focusing on general education and business fundamentals.

Attended Lindenwood University prior to transferring to a community college and then a four-year university.

Completed high school diploma at an international school in Venezuela.