Open to opportunities

Victoria Nunya

@victorianunya

Message

Customer relations professional delivering sales growth through exceptional customer service.

Ghana

Message

What I'm looking for

I’m looking for a role where I can lead customer relations and support sales—using active listening, market research, and clear communication to resolve issues, grow accounts, and contribute to an organized, people-focused team.

I’m a client service and customer relations professional who defines and analyzes customer requests to resolve issues quickly and accurately. I document customer concerns clearly, stay deeply informed on products and promotions, and communicate with confidence to earn strong feedback.

As a CUSTOMER RELATIONS OFFICER, I achieved a high sales percentage using consultative, value-focused service. I handled inbound calls, chats, and emails, consulted with customers to resolve service and billing issues, and maintained high satisfaction ratings. I also managed client payments and deposits.

I’ve also led commercial growth as HEAD OF SALES, developing sales plans, goals, strategies, and objectives to meet team and revenue targets. I made presentations to various brands for sponsorship, and attended trade shows for in-person engagement and network building—then supported those efforts as a SALES EXECUTIVE through prospecting and customer retention-focused account expansion.

Earlier in my career, I built strong operational fundamentals as an ADMINISTRATOR and NATIONAL SERVICE PERSON, including scheduling appointments, managing front desk work, data entry, and document management. I bring training in Project Management and Leadership, plus Hospitality and Human Resource development, supported by Microsoft Word, Outlook, PowerPoint, and Excel—so I can contribute reliably, learn fast, and keep teams organized.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Karima Auto & Shipping Enterprise

Feb 2021 - Jun 2022 (1 year 4 months)

Provided consultative, value-focused customer service, driving business development through strong product knowledge and customer relationship management. Resolved service and billing issues via inbound calls, chats, and email while maintaining high customer satisfaction, and handled client payments and deposits.

Customer Service Consultative Selling Client Relationship Management Product Knowledge Customer Satisfaction

Head of Sales

Ark House Production

Sep 2018 - Jan 2019 (4 months)

Developed sales plans, goals, strategies, and objectives to support team targets and revenue objectives. Presented sponsorship opportunities to brands and attended trade shows for in-person engagement and networking.

Sales Strategy Business Development Goal Setting Sales Presentations Sponsorship Team Leadership Customer Service

Sales Executive

Precious TV

Aug 2018 - Sep 2018 (1 month)

Promoted products and services by contacting current and potential clients. Conducted market research, identified customer needs, and supported customer retention and account expansion to build long-term relationships.

Prospecting Sales Outreach Market Research Customer Retention Account Expansion

Administrator

Mars Communications Limited

Jan 2018 - Jul 2018 (6 months)

Managed front-desk operations by scheduling meetings and handling phone calls, routing queries to the appropriate colleagues. Processed confidential documents and maintained organized records using a document management system.

Scheduling Confidential Document Processing Document Management Front Desk Operations Phone Reception

National Service Person

Begoro District Hospital

Sep 2016 - Aug 2017 (11 months)

Supported clients by answering queries and assisting with hospital administrative needs. Performed data entry tasks, completed claim sheets, and retrieved patient folders.

client support Data Entry Administrative Assistance Claim Sheet Preparation File Retrieval Record keeping