Open to opportunities

Magdalene Batsah

@magdalenebatsah

Client Relationship Officer and business development professional focused on retention, lead generation, and KPI-driven customer growth.

Ghana

Message

What I'm looking for

I’m looking for a client-focused role where I can drive retention and conversion, manage relationships through strong follow-up, and hit clear KPIs. I thrive in fast-paced teams that value proactive problem-solving, CRM accuracy, and growth.

I’m a results-driven client relationship and business development professional with experience supporting retention, conversion, and customer satisfaction across fast-paced environments. I build and maintain strong policyholder and customer relationships through proactive communication, structured problem-solving, and consistent follow-up, while keeping CRM documentation accurate.

Across sales and customer service roles, I’ve handled high-volume inbound/outbound interactions, resolved complaints and technical issues, and used tools like Salesforce and Zendesk to track pipelines and ensure continuity. I also bring administrative and operational coordination experience—scheduling, reporting, documentation, and stakeholder support—so I can help teams move quickly and meet performance targets.

Experience

Work history, roles, and key accomplishments

Client Relationship Officer

Old Mutual Ghana-Life Insurance

Jan 2026 - Apr 2026 (3 months)

Built and maintained relationships with policyholders to improve retention and satisfaction by proactively addressing policy lapses and payment concerns. Identified cross-selling opportunities aligned with client financial goals and maintained accurate CRM documentation of interactions and follow-ups.

Customer Relationship Management Client Retention Cross Selling Stakeholder Engagement Problem Solving

Telesales & Customer Acquisition Rep

M-KOPA Ghana

Mar 2024 - Mar 2025 (1 year)

Conducted outbound prospecting and customer acquisition by delivering persuasive product presentations to convert leads into customers. Managed follow-ups and maintained detailed CRM documentation to support conversion-rate and sales target achievement.

Outbound Prospecting Lead Generation Sales Presentations Lead Conversion

Customer Service Representative

ISON BPO

Nov 2023 - Feb 2024 (3 months)

Provided phone-based customer support in a structured call center environment, using active listening and solution-oriented communication to resolve customer concerns. Maintained professionalism during high-pressure, high-call-volume situations to ensure consistent service quality.

Phone Based Customer Support Call Center Operations Active Listening Complaint Resolution Professional communication

Education

Degrees, certifications, and relevant coursework

University of Media, Arts and Communications (UniMaC)

Bachelor of Arts, Bilingual Business Administration

2022 - 2024

Earned a Bachelor of Arts in Bilingual Business Administration from the UniMaC Institute of Languages. Completed coursework focused on bilingual business and administration.

University of Media, Arts and Communications (UniMaC)

Higher National Diploma, Bilingual Secretaryship

2019 - 2022

Earned a Higher National Diploma in Bilingual Secretaryship from the UniMaC Institute of Languages. Focused on bilingual administration and secretarial/office support skills.