Open to opportunities

Joanita Asante

@joanitaasante

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Customer service and customer care professional with 8+ years improving satisfaction, resolution, and record accuracy.

Ghana

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What I'm looking for

I’m looking to join a customer-focused team where I can resolve issues quickly, maintain accurate records, and build long-term loyalty through clear communication and cross-department collaboration.

I’m a Dynamic CustomerService Representative with over 8 years of experience delivering exceptional client service, fostering strong relationships, and ensuring customer satisfaction across diverse industries. I handle customer inquiries, resolve issues efficiently, and maintain accurate records using strong communication, conflict resolution, and cross-departmental collaboration to enhance customer experience and drive loyalty.

In property and financial services, I responded to client inquiries, prepared official documents, and coordinated client communication and documentation—organizing over 15 property shows and achieving a 50% customer satisfaction rate. Earlier roles strengthened my discipline in confidentiality and accuracy through contract transcription, while my customer care work delivered an 80% first-time resolution rate. I bring a detail-oriented, adaptable approach, including multitasking under pressure and reliable office administration support.

Experience

Work history, roles, and key accomplishments

Marketer

Power Foods Limited

Mar 2025 - Nov 2025 (8 months)

Developed market strategies to build brand awareness and drive sales, creating promotional content across marketing channels. Oversaw packaging and labeling and managed budgets for marketing activities.

Market Strategy Brand Awareness Budget Management Labeling Management Sales Promotions

Volunteer

SOS Children’s Villages

Nov 2024 - Dec 2024 (1 month)

Provided guidance and counseling to caregivers, children, and youth to support positive social development. Maintained accurate family development records and responded effectively to queries.

Family Development Records Query Resolution Communication

Contract Transcriber

Ghana Real Estate Agency

May 2024 - Sep 2024 (4 months)

Provided accurate transcription services by converting audio and video recordings into text while ensuring confidentiality. Communicated professionally with clients and stakeholders throughout assignments.

Transcription Video To Text Confidentiality Client Communication

Executive Assistant & Property Sales

Dara Salam Group

Jan 2015 - Apr 2023 (8 years 3 months)

Responded to client inquiries and prepared official documents, supporting communication between clients and management. Organized 15+ property shows and achieved a 50% customer satisfaction rate while coordinating property transaction documentation.

Client Inquiries Event Coordination Documentation Management Client Management

Customer Care Advisor

Beige Capital

Aug 2014 - Jan 2015 (5 months)

Delivered exceptional customer service with an 80% first-time resolution rate. Captured and maintained accurate customer data to improve service and communicated with clients and stakeholders to resolve issues.

Customer Service First Time Resolution Problem Solving Record keeping Client Liaison Communication

Administrative Coordinator

Syscorec Ghana Limited

Aug 2012 - Jun 2013 (10 months)

Liaised with stakeholders for project approvals and maintained accurate project records. Managed office operations to support ongoing project work.

Stakeholder Management Project Approval Support Office Administration Office Operations Data Entry Scheduling

Chiropractic Examiner

Chiropractic and Wellness Centers

Jul 2009 - Apr 2012 (2 years 9 months)

Conducted new patient orientations and performed comprehensive assessments to diagnose and support treatment. Maintained and nurtured relationships with new and existing customers while keeping patient records to maximize lifetime value.

Patient Intake patient assessment Customer Relationship Management Confidentiality