Juliana Debora Abradu Blankson
@julianadeboraabradub
Results-driven professional with expertise in sales and customer service.
What I'm looking for
I am a results-driven professional with over two years of experience in sales, customer service, and quality control across diverse industries. My journey has been marked by a commitment to enhancing user experiences and driving customer satisfaction. I have a proven track record in implementing quality assurance protocols and leading teams to achieve significant sales growth.
At Naya By Africa, I played a pivotal role in handling customer feedback and collaborating on marketing initiatives that boosted sales. My tenure at Majorel Africa saw me leading a team to exceed customer service targets, improving retention rates and integrating cross-selling strategies that increased revenue. I am passionate about leveraging my analytical and operational skills to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Retail Sales & Customer Service Associate
Naya By Africa
Aug 2023 - Oct 2023 (2 months)
Handled customer feedback and complaints, providing insights for service improvement. Collaborated on marketing initiatives to boost sales and analyzed feedback trends for continuous improvement.
Quality Control Assistant Officer
Komfo Anokye Teaching Hospital
Jan 2023 - Oct 2023 (9 months)
Implemented quality control protocols in healthcare, conducted audits, and coordinated training sessions to improve operational efficiency.
Customer Service Advisor
Majorel Africa
May 2023 - Jul 2023 (2 months)
Led a team to achieve customer service targets, improving retention by 15%. Developed strategies for issue resolution and collaborated on performance reporting.
Customer Service Executive
Remoteli
Dec 2022 - Apr 2023 (4 months)
Launched live chat feature, managing high volumes of inquiries and enhancing customer satisfaction. Developed email marketing campaigns and maintained a knowledge base.
Customer Service Representative
Health Direct Global
Jan 2022 - Nov 2022 (10 months)
Assisted customers with inquiries, improving satisfaction by 20%. Streamlined billing processes to reduce resolution times.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Biological Sciences
Pursued a Bachelor of Science degree in Biological Sciences, focusing on the study of living organisms, their structure, function, growth, and evolution.
Yaa Asantewaa Girls’ Senior High School
WASSCE, General Science
Completed the West African Senior School Certificate Examination (WASSCE) with a focus on General Science, preparing for further education in the sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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