Juliana Debora Abradu BlanksonJB
Open to opportunities

Juliana Debora Abradu Blankson

@julianadeboraabradub

Results-driven professional with expertise in sales and customer service.

Ghana
Message

What I'm looking for

I am seeking a role that allows me to utilize my leadership and analytical skills in a dynamic environment focused on customer satisfaction and operational excellence.

I am a results-driven professional with over two years of experience in sales, customer service, and quality control across diverse industries. My journey has been marked by a commitment to enhancing user experiences and driving customer satisfaction. I have a proven track record in implementing quality assurance protocols and leading teams to achieve significant sales growth.

At Naya By Africa, I played a pivotal role in handling customer feedback and collaborating on marketing initiatives that boosted sales. My tenure at Majorel Africa saw me leading a team to exceed customer service targets, improving retention rates and integrating cross-selling strategies that increased revenue. I am passionate about leveraging my analytical and operational skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

NA

Retail Sales & Customer Service Associate

Naya By Africa

Aug 2023 - Oct 2023 (2 months)

Handled customer feedback and complaints, providing insights for service improvement. Collaborated on marketing initiatives to boost sales and analyzed feedback trends for continuous improvement.

KH

Quality Control Assistant Officer

Komfo Anokye Teaching Hospital

Jan 2023 - Oct 2023 (9 months)

Implemented quality control protocols in healthcare, conducted audits, and coordinated training sessions to improve operational efficiency.

RE

Customer Service Executive

Remoteli

Dec 2022 - Apr 2023 (4 months)

Launched live chat feature, managing high volumes of inquiries and enhancing customer satisfaction. Developed email marketing campaigns and maintained a knowledge base.

HG

Customer Service Representative

Health Direct Global

Jan 2022 - Nov 2022 (10 months)

Assisted customers with inquiries, improving satisfaction by 20%. Streamlined billing processes to reduce resolution times.

Education

Degrees, certifications, and relevant coursework

KT

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Biological Sciences

Pursued a Bachelor of Science degree in Biological Sciences, focusing on the study of living organisms, their structure, function, growth, and evolution.

YS

Yaa Asantewaa Girls’ Senior High School

WASSCE, General Science

Completed the West African Senior School Certificate Examination (WASSCE) with a focus on General Science, preparing for further education in the sciences.

Tech stack

Software and tools used professionally

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Juliana Debora Abradu Blankson - Retail Sales & Customer Service Associate - Naya By Africa | Himalayas