Bertha Oduro

Handled customer inquiries via phone, email, and in-person, resolving complaints and escalating complex issues to appropriate departments. Maintained customer records by updating contact information and service history, while also assisting in opening job cards for vehicle servicing and pre-delivery inspections.

Managed daily company activities, including running errands for the Director and assisting with staff recruitment and onboarding. Coordinated schedules, resources, and activities, while also handling correspondence, calls, and messages.

Managed calls, messages, and correspondence, and arranged appointments. Organized and serviced meetings, including producing agendas and taking minutes, and assisted HR with security guard interviews and recruitment forms.

Sold products to customers, provided customer service, and ensured the shop was organized for daily operations. Managed daily and monthly account closures, liaised with other branches for stock, and prepared daily and monthly reports.

Prospected for new clients and delivered services, understanding and solving client needs. Promoted packages, reviewed sales processes, and built strong client relationships.

Conducted telephonic customer experience surveys, collecting and recording data based on project briefs. Presented research results and shared findings with the research team, ensuring factual accuracy and unbiased participant engagement.

Set and achieved sales goals, promoted products to clients, and negotiated to maximize profit. Generated reports to facilitate buying and selling, and reviewed sales processes to build strong client relationships.

Engaged in compliance activities, reminding taxpayers of outstanding payments and preparing field reports. Assisted taxpayers with filing returns, reviewed files, and calculated tax positions.

Assisted in opening new files and interacted with taxpayers on tax-related issues. Prepared and collated reports, filed returns and receipts, and undertook compliance and debt duties.

Profiled customers and cross-sold products, assisting customers with order taking and closing. Wrote weekly and monthly reports, and assisted in surveying new areas to extend services.

Monitored customer order processes and addressed customer issues, delivering relevant solutions to promote sales growth. Supervised sales, took orders, and closed orders effectively.

Completed a Bachelor of Science in Marketing. The program provided a comprehensive understanding of marketing principles and strategies.

Obtained the West Africa Senior School Certificate. This certification demonstrates a strong foundation in various academic subjects.

Received the Basic Education Certificate. This foundational education provided essential knowledge and skills.