PMPatience Asantewaa Mills
@patienceasantewaamil
Self-motivated customer service officer with a flair for innovation.
GhanaWhat I'm looking for
I am a self-motivated and fast learner with a natural flair for innovation and creativity. My career has been driven by a strong desire to achieve significant results, whether working independently or as part of a team. I have consistently been recognized for my commitment to resolving challenges and providing effective solutions, utilizing my troubleshooting skills in a rapid and cost-effective manner.
Currently, I serve as a Relationship/Customer Service Officer at Absa Bank Ghana, where I manage corporate and business accounts, train personnel, and ensure adherence to service standards. My experience includes analyzing complaint trends to identify root causes and implementing service training programs. I am adept at handling customer relationship management software, ensuring data privacy for both personal and corporate clients.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Absa Bank Ghana
Jan 2019 - Present (6 years 6 months)
As a Relationship Officer, I manage corporate and business accounts, train personnel, and ensure compliance with internal procedures. I handle customer complaints, analyze trends, and deliver service training programs to maintain high service standards.
Call Centre Agent
Absa Bank Limited
Jan 2015 - Jan 2019 (4 years)
In my role as a Call Centre Agent, I generated a system to improve call handling efficiency, monitored alarms, managed user directories, and provided secretarial support while participating in training workshops.
Sales Executive
Crystal Telecards
May 2013 - Jul 2015 (2 years 2 months)
As a Sales Executive, I managed resources, sold products, organized feedback sessions, and conducted market research to enhance customer engagement and sales performance.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Education Winneba
Bachelor of Business Administration, Human Resources
2022 -
Access Management Consult
Executive Certificate, Management
Completed an Executive Certificate program focusing on management skills and strategies.
Alliance Francaise
French Certificate, Languages
Achieved a French Certificate, enhancing language skills for professional communication.
Buckman Aviation School
Diploma, Aviation
Completed a Diploma in Airline Cabin Crew and Customer Service, focusing on customer interaction and safety protocols.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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