Open to opportunities

Ophelia Twum

@opheliatwum

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Results-driven professional with 4+ years in customer relations and marketing.

Ghana

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What I'm looking for

Seeking a dynamic role that leverages my communication and customer relations skills, offering growth opportunities in a collaborative environment.

As a dedicated and results-oriented professional, I bring over four years of experience in communication, customer relations, sales, and marketing. My journey has equipped me with a strong foundation in handling challenging customer situations, ensuring client satisfaction, and driving sales growth through effective communication strategies.

My professional path has led me through various roles, including Client Service Executive, Customer Service Representative, and Sales and Marketing Agent. I take pride in my ability to de-escalate customer concerns, manage multiple tasks efficiently, and maintain organized records. My experience at Heiress and Flair Boutique allowed me to increase sales and introduce new products, while my role at Ghana Broadcasting Corporation honed my skills in news reporting and story development.

I am passionate about leveraging my skills in communication, time management, and leadership to contribute to a dynamic team. My commitment to continuous improvement and my ability to work effectively in both independent and team environments position me as a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Client Service Executive

BTL Marketing Solutions

Feb 2024 - Jan 2025 (11 months)

Managed customer communications through emails and calls, providing professional responses to inquiries and resolving concerns. Successfully handled over 100 customer calls, achieving an 80% resolution rate. Maintained accurate customer records and offered tailored advice to meet client needs.

Customer Service Communication Problem Solving Time Management

Customer Service Representative

SF LOGISTICS

Jan 2023 - Jan 2024 (1 year)

Provided exceptional customer service by deescalating concerns and educating clients on services. Assisted customers with service requests and payment processes, ensuring efficient call transfers to appropriate departments.

Customer Service Conflict Resolution Communication Payment Processing

Customer Service Officer

Omaroil Agency

Sep 2022 - Jan 2023 (4 months)

Responded to customer inquiries regarding products and services, maintaining high satisfaction levels. Suggested offerings to attract new customers and ensured prompt handling of calls to minimize wait times.

Customer Service Product Knowledge Communication Problem Solving

Sales and Marketing Agent

Heiress and Flair Boutique

Jun 2022 - Sep 2022 (3 months)

Facilitated product distribution and increased sales through effective communication with customers. Developed a Google database for customer information and conducted surveys to gauge product preferences.

Sales Marketing Customer Engagement Data Management

Assistant Organizer

Stratcom Africa Initiative

Sep 2021 - Oct 2021 (1 month)

Assisted in organizing events by maintaining records and promoting initiatives via email and social media. Managed databases and spreadsheets to track volunteer recruitment and event participation.

Event Management Data Management Communication

News Reporter

Ghana Broadcasting Corporation

Feb 2021 - Feb 2021 (0 months)

Conducted interviews and vox pops to gather public opinions for news stories. Collaborated with colleagues to brainstorm story ideas and pursued independent reporting on various topics.

Journalism Interviewing Public Engagement Research