Maame Yaa Ofori
@maameyaaofori
Customer-focused client service professional delivering exceptional support and strong relationship management.
GhanaWhat I'm looking for
I am a customer-focused Client Service Representative with hands-on experience managing client relationships, resolving complex issues, and improving customer satisfaction through clear communication and CRM proficiency.
I have supported municipal services, office administration, and freelance writing projects, consistently delivering organized documentation, timely resolutions, and process improvements that foster long-term client loyalty.
Experience
Work history, roles, and key accomplishments
Client Service Representative
Ga-South Municipal Assembly
Jan 2022 - Dec 2023 (1 year 11 months)
Managed client relationships and municipal service inquiries, improved service delivery efficiency, and organized employee records and community outreach events to enhance citizen satisfaction.
Freelance Assignment Writer
Freelance
May 2021 - May 2021 (0 months)
Delivered researched, client-tailored written content meeting strict deadlines and incorporated feedback to refine quality across multiple simultaneous projects.
Secretary
Home Base Electrical
Oct 2020 - Dec 2020 (2 months)
Implemented and maintained physical and digital filing systems, coordinated office supplies, handled communications, and supported scheduling to ensure smooth office operations.
Customer Service Intern
Sundeck Mother Care
Jun 2018 - Jul 2018 (1 month)
Managed customer inquiries and complaints, supported daily administrative tasks, and contributed to team operations to maintain high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
IPMC
Professional Diploma, System Engineering
Professional Diploma in System Engineering completed in 2025.
Jayee University College
Bachelor of Arts, Journalism
Bachelor of Arts in Journalism awarded in March 2022.
Central University College
Diploma; Advanced Diploma, Journalism and Media Studies
Diploma and Advanced Diploma in Journalism and Media Studies completed in December 2018.
OLA Girls Senior High School
West African Senior School Certificate Examination, General Secondary Education
Completed West African Senior School Certificate Examination in June 2016.
Vestava School
Basic Education Certificate Examination, Basic Education
Completed Basic Education Certificate Examination in April 2013.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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