Open to opportunities

Grace Naa Kwarley Quartey Papafio

@gracenaakwarleyquart

Message

Customer Service Representative and Sales Rep focused on CRM-driven support and revenue growth.

Ghana

Message

What I'm looking for

I’m looking for a customer-focused role where I can use CRM data, clear communication, and sales follow-ups to improve satisfaction and grow accounts, in a team that values accuracy, calm problem-solving, and continuous learning.

I am a proactive, detail-oriented professional with over 3 years of experience in customer service and sales. I communicate clearly, build strong relationships easily, and stay calm under pressure while making sure customers feel heard and resolved quickly.

I handle customer inquiries and complaints across phone, email, and in-person, and I actively connect with potential customers to grow the client base. I also negotiate and close sales agreements to meet revenue targets, while maintaining accurate records within CRM systems and tracking performance KPIs.

Earlier roles strengthened my approach to data accuracy and follow-through. I worked as a telemarketer supporting IT program enrolment conversion, and I collected and verified data during the Population & Housing Census while ensuring strict confidentiality and data integrity.

I bring strong administrative discipline as well—coordinating schedules, preparing meeting minutes, and managing organized filing and financial records. Confident with computers and digital tools, especially Windows and Google-based systems, I aim to deliver reliable service with consistent attention to the little things.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Telecel Ghana

Aug 2022 - Sep 2025 (3 years 1 month)

Handled customer inquiries and complaints via phone, email, and in-person, ensuring quick and effective resolutions. Built customer relationships, negotiated sales agreements, advised on products with accurate quotations and cost breakdowns, and maintained CRM records while tracking KPIs.

Customer Service Conflict Resolution CRM Systems Negotiation Client Retention KPI Tracking Relationship Management

Telemarketer

Openlabs Ghana

Jun 2022 - Aug 2022 (2 months)

Contacted prospective students to follow up on interest in IT programs and analyzed needs to refer them for appropriate follow-up branches. Maintained CRM call records and consistently followed up to support enrollment conversion.

Telemarketing Lead Follow Up Enrollment Data Collection Attention To Detail Communication

Field Officer - Census

Ghana Statistical Service

May 2021 - Jul 2021 (2 months)

Collected housing and household data during the Population & Housing Census while ensuring accuracy by identifying and correcting data errors. Maintained strict confidentiality and data integrity throughout field data collection.

Field Data Collection Data Verification Quality Control Confidentiality Data Integrity Attention To Detail Census Operations

Administrative Assistant

Koforidua Technical University (TUTAG Office)

Sep 2019 - Oct 2020 (1 year 1 month)

Coordinated meetings and managed scheduling for lecturers and union members, preparing meeting minutes, memos, presentations, and confidential documentation. Maintained organized filing systems and accurate financial records, monitoring invoices and receipts and providing front-desk and visitor support services.

Meeting Coordination document preparation Confidential Files