VERONICA Soto
@veronicasoto
I drive luxury sales, rental operations, and high-performing customer service teams.
United StatesWhat I'm looking for
I'm leading rental operations at Avis Budget Group in Asheville, where I manage daily workflow, revenue and fleet-utilization reporting, high-volume customer service, and on-site team support.
Previously, I exceeded luxury cruise sales goals at Norwegian Cruise Line Holdings through 150+ daily outbound calls, guest qualification, and tailored voyage recommendations. At Rent Max Car Rental, I helped drive more than $1M in rental revenue through marketing strategies and hotel-boutique partnerships.
Across car rental, cruise, timeshare, hospitality, and surgical sales, I've led teams, coached more than 30 staff, improved onboarding, optimized pricing, and built stronger customer relationships. I'm fluent in English and Spanish and bring hands-on experience in sales, operations, training, and customer service.
Experience
Work history, roles, and key accomplishments
Act as the primary on-site leader for rental operations, ensuring smooth daily workflow and service delivery. Generate and analyze daily revenue, fleet availability, and utilization reports to optimize operations.
Provided rental sales services, assisting customers with vehicle rentals and processing transactions.
Personal Cruise Consultant/Webchat Remote
Norwegian Cruise Line Holdings Ltd
Aug 2022 - Dec 2024 (2 years 4 months)
Qualified guests and advised on cruise availability and scheduling, exceeding sales targets through effective communication and tailored service.
Qualified patients and advised on surgical procedures, assisted in daily business operations, pricing, and clerical training for new hires.
Sales Manager
Miami Surgical Center
Sep 2018 - Mar 2020 (1 year 6 months)
Led exclusive patient consultations and developed strategic promotions, increasing conversion rates. Directed daily sales operations, including team training and performance reviews.
Lead Rental Sales Agent
Fox Rent A Car
Oct 2015 - Sep 2018 (2 years 11 months)
Implemented cost-control measures and maximized bottom-line performance through PPL sales steps, building rapport and providing excellent customer service.
Rental Sales Manager/Call Center Manager
Rent Max Car Rental
Dec 2012 - Oct 2015 (2 years 10 months)
Led sales agents to top-notch performance, establishing marketing strategies and improving rental positioning and revenue by $1M+.
Built rapport with customers, assisted with the rental process, upsold vehicle upgrades, and processed payments and vouchers.
Vacation Advisor Timeshare Sales
Interval International
Jan 2008 - Jul 2010 (2 years 6 months)
Handled high volumes of calls, analyzed clients' vacation needs, and provided trade advice and property sales.
Education
Degrees, certifications, and relevant coursework
U.S. Career Institute
Online Course, General Studies
2023 - 2023
Completed an online course at U.S. Career Institute from April to July 2023.
Miami Senior High School
High School Diploma, General Studies
2006 - 2006
Earned a high school diploma from Miami Senior High School in December 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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