Ibrahim Hameed

I am a results-driven management professional with over 6 years of experience in the rental car industry, specializing in business operations, customer service, and team leadership. My career has been marked by a proven track record of improving customer satisfaction scores and achieving top performance in team development, growth, and profitability. I am dedicated to leveraging my expertise in leadership and operations management to deliver impactful results in dynamic, high-growth environments.

In my current role as Rental Manager at Enterprise Mobility, I manage daily operations for a flagship branch, overseeing an annual P&L of over $3 million and a fleet of 300 cars. I have successfully implemented project management tools that have reduced operational delays and average customer wait times by 50%. My leadership has led to a remarkable 12-month Enterprise Service Quality score of 90% for 2022 and 2023, and I have promoted a record number of managers, enhancing diversity and inclusion within our management team.

Throughout my career, I have consistently achieved high performance, including leading the region in revenue and operating profit during the summer of 2021. My commitment to excellence is reflected in my ability to transform underperforming branches into regional leaders, as demonstrated by my work at the Old Saybrook branch, where I improved the ESQi score from 69% to 90%. I am passionate about developing talent and fostering a culture of continuous improvement.