Open to opportunities

Stanly Myeni

@stanlymyeni

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Professional Manager with expertise in operational efficiency and leadership.

United States

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What I'm looking for

I am looking for a managerial role that values collaboration, innovation, and growth opportunities.

I am a dedicated Manager with over three years of experience in fast-paced environments, specializing in strategic planning and budget management. My career has been marked by a proven track record of optimizing operational efficiency and driving revenue growth through innovative solutions. I thrive in collaborative work environments and am committed to fostering teamwork and communication.

In my current role as Manager II at Hertz, I oversee daily operations, ensuring fleet availability and revenue generation. I lead processes that exceed customer expectations and align the sales force with effective sales methods. My previous experience as a Customer Service Representative at Avis Budget Group has honed my skills in handling inquiries and complaints, providing exceptional service, and managing rental processes efficiently.

With a degree in Hospitality Management and a strong background in customer service, I am passionate about delivering the best experiences for clients. I am eager to bring my leadership abilities and problem-solving skills to a new managerial position where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Manager II

Current

Hertz

Jan 2022 - Present (3 years 5 months)

Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function. Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.

Strategic Planning Budget Management Revenue Customer Service Teamwork Leadership Sales Management

Customer Service Representative

Avis Budget Group

Mar 2020 - Present (5 years 3 months)

Handled customer inquiries and complaints, providing information about products and services. Assisted customers in the rental and return process on airport lots, ensuring excellent customer service throughout.

Customer Service Rental Process Return Process Communication Problem Solving Time Management

Banquet Captain

Kiawah Island Golf Resort

Mar 2015 - Present (10 years 3 months)

Collaborated with clients to understand their needs and conducted pre-shift briefings with the team, reviewing event details, service standards, and potential challenges. Managed event details like guest count and table arrangements, monitoring the flow of food and beverage service to ensure timely delivery and quality standards.

Event Management Team Leadership Quality Control Customer Service Organizational Skills Problem Solving Communication Negotiation

Education

Degrees, certifications, and relevant coursework

Icesa Campus

Degree in Hospitality Management, Hospitality Management

Obtained a Degree in Hospitality Management from Icesa Campus in 2013. This education provided a strong foundation in hospitality operations and management principles.