Open to opportunities

Librado Chavez

@libradochavez

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Sales and operations professional with 20+ years driving revenue, customer trust, and end-to-end deal execution.

United States

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What I'm looking for

I’m looking for a customer-focused sales and operations role where I can own the full sales cycle, build trust, and use my CRM and technical support strengths to exceed targets and deliver smooth project/order outcomes.

I’m a sales and operations professional with 20+ years of experience driving revenue, building strong customer relationships, and exceeding sales targets. I’m known for delivering exceptional customer service while managing the full sales cycle from prospecting to order fulfillment.

In recent roles, I’ve converted inbound and outbound inquiries into confirmed bookings, consistently targeting 70%+ call-to-booking conversion, while upselling extensions, protection plans, premium upgrades, and airline bookings. I also manage reservations, ticketing through Amadeus, and detailed customer records across multiple CRM and booking platforms.

Earlier in my career, I strengthened customer acquisition and retention through proactive outreach, consultative meetings, and contract/price negotiation, while coordinating pricing, order tracking, fulfillment, and issue resolution with operations and logistics teams. I bring a technically grounded approach supported by tools like Salesforce, NetSuite, SAP, and Microsoft Excel, plus a disciplined background from the United States Marine Corps.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor III

Current

Grand Circle Corporation

Jan 2025 - Present (1 year 6 months)

Converted inbound and outbound travel inquiries into confirmed international trip bookings, targeting 70%+ call-to-booking conversion rates. Upsold trip extensions, travel protection, airline bookings, and premium upgrades while managing reservations and customer records across CRM and booking platforms.

Sales Customer Relationship Management (CRM)Strategic Prospecting Upselling Reservation Management Airline Ticketing Amadeus Call To Booking Conversion

Inside Sales Specialist

Core & Main

Jan 2023 - Jan 2024 (1 year)

Managed end-to-end sales order processes including pricing, order tracking, fulfillment, and issue resolution. Generated new sales opportunities via proactive outbound calls and email outreach and coordinated with operations and logistics to support timely delivery.

Order Management Order Tracking order fulfillment Issue Resolution Outbound Calling Sales Outreach Customer Relationship Management Logistics Coordination Technical Product Support

Enrollment Agent

Lamps Plus

Jan 2020 - Jan 2022 (2 years)

Contacted existing and former customers to enroll them in a national industry discount program. Maintained accurate enrollment records and supported seamless onboarding while contributing to team enrollment goals.

Customer Outreach Customer Retention Enrollment Processing Record keeping Onboarding & Support

Acquisition Sales Lease Specialist

AutoNation Honda

Jan 2019 - Jan 2020 (1 year)

Conducted consultative customer meetings for vehicle acquisition, sales, and lease opportunities. Managed online leads and walk-ins and negotiated and closed deals in person and over the phone.

Consultative Sales Lead Management Deal Negotiation Closing Sales Customer Service

Inside Sales Representative

Mountz Inc.

Jan 2013 - Jan 2019 (6 years)

Met or exceeded monthly and annual sales quotas for industrial tools and services while managing account acquisition, retention, and relationship development. Processed purchase orders, coordinated order fulfillment, expedited urgent shipments, and provided technical guidance for fastener solutions.

Sales Quota Account Management Customer Retention Purchase Order Processing order fulfillment Expediting Technical Product Support Fasteners