Open to opportunities

Thaqib Ali

@thaqibali

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Motivated professional with a strong background in sales and customer service.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated professional with a strong background in sales, customer service, and business development. I have a proven track record of delivering high-quality customer experiences and driving business growth through upselling and building retention with over 50 accounts. My adept problem-solving skills allow me to address customer concerns effectively, ensuring satisfaction and loyalty.

In my current role as a Management Assistant at Enterprise Rent-A-Car, I provide high-quality customer service by handling complaints and following up on potential issues. I have successfully improved our income per car by 10% and increased our vehicle fleet from 320 to 410 through strategic marketing and collaboration with insurance adjusters. My previous experience as an Appliance Sales Specialist at The Home Depot further honed my ability to present expert guidance and product knowledge, facilitating successful sales and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Management Assistant

Enterprise Rent-A-Car

Aug 2024 - Present (10 months)

Provided high-quality customer service by handling complaints, following up on tickets, and managing contracts. Marketed services to new and existing accounts, improving income per car by 10% and increasing vehicle fleet. Consistently exceeded upselling and customer satisfaction targets by identifying client needs and matching them with value-added services.

Customer Service Marketing Upselling Zendesk Account Management Contract Management

Appliance Sales Specialist

The Home Depot

Apr 2022 - Present (3 years 2 months)

Provided expert guidance and product knowledge, facilitating sales of appliances from leading manufacturers. Met with vendors for product knowledge sessions on new appliances and market strategies. Qualified customers for Allstate protections and resolved concerns regarding delivery, ensuring a smooth experience.

Sales Product Knowledge Customer Service Vendor Relations Upselling

Sales Associate

Miami Water & Air

Jan 2021 - Present (4 years 5 months)

Engaged customers in discussions about water treatment systems, effectively explaining product benefits based on their specific needs. Provided tailored estimates based on individual customer demands and budgets to build potential leads. Educated customers on the installation process and resolved inquiries through cross-functional departments.

Sales Customer Engagement Lead Generation

Education

Degrees, certifications, and relevant coursework

Miami Dade College

Bachelor of Applied Science, Leadership and Management Innovation

Studied Leadership and Management Innovation, focusing on developing skills for effective leadership and innovative problem-solving in various organizational contexts. Gained expertise in strategic planning, team management, and fostering a culture of innovation.