Open to opportunities

Tosin Adejuyigbe

@tosinadejuyigbe

Customer Service Representative using Zendesk and CRM to help companies achieve 95% first-contact resolution across chat, email and phone.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or AI operations role where I can resolve customer issues, manage support workflows, contribute to retention, and deliver accurate work in a remote, fast-paced environment.

I've handled 40+ daily customer inquiries at Jolah across phone, live chat, and social media, achieving a 95% query resolution rate and increasing repeat purchases by 15% through product recommendations and upselling.

At Hugo Company Limited, I labeled, annotated, and quality-checked complex datasets used to train machine learning and AI models while meeting strict accuracy and productivity benchmarks.

I'm equipped for reliable remote work with high-speed internet, backup power, and noise-canceling hardware. I also support high-volume engagement and retention follow-ups at The Elevation Church.

Experience

Work history, roles, and key accomplishments

Current

Call Engagement Specialist

Current

The Elevation Church

Sep 2025 - Present (11 months)

Conducted high-volume outbound calls and follow-ups to manage member engagement and retention. Resolved member inquiries, logged detailed interaction notes, and tracked follow-up pipelines in Google Sheets.

Outbound Calling Customer Engagement Google Sheets

AI Operations Agent

Hugo Company Limited

Mar 2026 - Jun 2026 (3 months)

Labeled, annotated, and quality-checked complex datasets to train machine learning and AI models. Maintained strict accuracy and productivity benchmarks in a fast-paced data operations workflow.

Data Annotation Quality Assurance Machine Learning Remote Collaboration

Youth Ambassador

United Nations Population Fund

Mar 2021 - Mar 2023 (2 years)

Coordinated outreach initiatives that successfully engaged 500+ youth across multiple communities. Represented the organization in advocacy campaigns, drafting progress reports and delivering community presentations.

Community Outreach Advocacy Reporting Public Speaking

Customer Service & Sales Associate

Jolah

Jan 2019 - Sep 2020 (1 year 8 months)

Handled 40+ inbound inquiries daily across phone, live chat, and social media with high empathy and efficiency. Achieved a 95% query resolution rate while managing complaint de-escalation and ticket management.

Customer Service Sales Upselling Ticketing Systems