Looking for a job

OLAYINKA GOODNESS

@olayinkagoodness

Message

I resolve high-volume customer inquiries and improve satisfaction across support channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve high-volume inquiries, improve satisfaction and retention, collaborate across teams, and continue growing in customer support operations.

At Hugo Tech, I resolve 1,000+ weekly customer tickets across phone, email, chat, and social media while consistently meeting SLA targets.

I use Zendesk, Slack, product knowledge, and clear communication to improve first-contact resolution, reduce escalations, and strengthen client retention. I also partner with sales and technical teams to identify upselling and cross-selling opportunities.

My experience also includes customer care, financial advisory, data annotation, and teaching. I bring a customer-first mindset, practical problem-solving, and confidence working in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Hugo Tech

Apr 2024 - Present (2 years 5 months)

Resolved over 1,000 weekly tickets across multiple channels, consistently meeting SLA targets and achieving high first-contact resolution. Delivered strong CSAT scores and collaborated with sales and technical teams to identify upselling opportunities.