Open to opportunities

Abosede Olowoshile

@abosedeolowoshile

Message

Customer-focused machine learning data annotator with strong customer experience and stakeholder management.

Nigeria

Message

What I'm looking for

I am seeking a role that combines data annotation or customer experience work in a collaborative, growth-minded team where I can apply CRM expertise and contribute to process improvements.

I am a development-centered professional with tangible experience in resource and people management, customer experience, and machine learning data annotation. I have a demonstrated track record improving support operations, labeling high-quality training data, and collaborating with data scientists and engineers to enhance model performance.

I bring strong CRM knowledge (Zendesk, Jira, Freshdesk, Zoho, etc.), experience across logistics and fintech customer operations, and a passion for learning and process improvement. I aim to leverage my cross-functional experience to drive impact and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Machine Learning Data Annotator

Current

Hugo Technologies

Feb 2024 - Present (1 year 9 months)

Label and validate multimodal data to train and improve LLM and ML models, streamline annotation workflows, and collaborate with engineers to ensure high-quality datasets for e-commerce support.

Data Labeling Annotations Data Cleaning Quality Assurance LLM Collaboration Documentation

Customer Experience Associate

Kobo360

Jan 2022 - Jan 2024 (2 years)

Managed customer support across CRM platforms, responded to tickets within SLAs, escalated issues, and liaised with stakeholders to improve service and maintain customer satisfaction for a logistics marketplace.

Customer Support CRM Ticketing SLA Management Order Processing

Customer Experience Associate

Moove Nigeria

Jul 2021 - Dec 2021 (5 months)

Supported drivers via inbound/outbound communications, monitored performance, conducted surveys, resolved in-transit issues, and maintained accountability for vehicles in assigned portfolio.

Driver Support Performance Monitoring Survey Reporting Customer Relations

Customer Relations Officer

Lagos Food Bank Initiative

Jun 2020 - Jun 2021 (1 year)

Managed donor cultivation and stewardship, supported fundraising communications, maintained donor data integrity, and coordinated engagement activities and outreach events to drive philanthropic support.

Donor Relations Fundraising Data Management Communication Event Coordination Cold Calling Stakeholder Engagement Reporting

Front Desk / CRO

Okiri and Okiri Firm

Jan 2019 - Feb 2020 (1 year 1 month)

Managed front-desk operations, scheduled meetings and court appearances, handled client enquiries, and maintained director itineraries and meeting records for a legal practice.

Scheduling Record keeping Calendar Management Administrative Support Communication Confidentiality

Client Relations Officer

Taiwo Akinlami Academy

Jun 2018 - Aug 2018 (2 months)

Handled academy inquiries, managed sales and stock records, assisted executive director with administrative tasks, and maintained financial and collaborative workflows.

Customer Service Administrative Support Excel Communication Confidentiality

Welfare Secretary (Volunteer)

Foursquare Students Fellowship

Nov 2014 - Aug 2016 (1 year 9 months)

Managed welfare budgets and resource mobilization, addressed member welfare needs, led team procedures, and coordinated cross-team activities to support fellowship objectives.

Budget Management Resource Mobilization Team Leadership Welfare Coordination Planning Reporting