Francisca Ugorji

I’m a detail-oriented remote professional with experience spanning customer service, sales, influencer marketing, and virtual assistance. I’m highly motivated and known for evaluating information carefully, communicating clearly, and managing multiple tasks independently.

In customer support, I maintained a 95%+ Customer Satisfaction (CSAT) score by delivering effective issue resolution and personalized support. I handled 80–120 daily inquiries across chat, email, and phone using CRM and ticketing systems such as Sniper, Zendesk, Freshdesk, and HubSpot, while also driving improved first-contact resolution and reducing escalation rates by 35%.

I’m also excited to expand into AI-related work. I’m eager to contribute to AI training, data annotation, AI evaluation, and quality assurance projects—bringing my proven attention to detail, problem-solving, and productivity mindset, along with proficiency in Google Workspace and Microsoft Office tools.