Oluwafunke Elejogun

I am a customer support and customer experience professional with over four years delivering high-quality email and ticket-based support in fast-paced environments. I combine strong written communication, attention to detail, and a customer-first mindset.

In my recent work as a Data Annotator and AI Content Reviewer, I labeled text, image, audio, and speech datasets and reviewed AI-generated content to ensure accuracy and quality for LLM training. I also performed QA audits and corrected pre-annotated data to meet strict guidelines and KPIs.

Previously, I managed bookings, rescheduling, cancellations, and escalations while tracking CSAT, NPS, and CES metrics, and I contributed to process improvements and documentation that improved service delivery and retention. I supported onboarding and training for new customer service representatives to scale team performance.

I hold a BA in History and International Studies and several certifications in customer success, CRM tooling, and communication. I seek roles where I can blend customer support expertise with AI data work to improve product quality and customer outcomes.