Oluwafunke Elejogun
@oluwafunkeelejogun
Customer support and AI data annotation specialist focused on quality and CX.
What I'm looking for
I am a customer support and customer experience professional with over four years delivering high-quality email and ticket-based support in fast-paced environments. I combine strong written communication, attention to detail, and a customer-first mindset.
In my recent work as a Data Annotator and AI Content Reviewer, I labeled text, image, audio, and speech datasets and reviewed AI-generated content to ensure accuracy and quality for LLM training. I also performed QA audits and corrected pre-annotated data to meet strict guidelines and KPIs.
Previously, I managed bookings, rescheduling, cancellations, and escalations while tracking CSAT, NPS, and CES metrics, and I contributed to process improvements and documentation that improved service delivery and retention. I supported onboarding and training for new customer service representatives to scale team performance.
I hold a BA in History and International Studies and several certifications in customer success, CRM tooling, and communication. I seek roles where I can blend customer support expertise with AI data work to improve product quality and customer outcomes.
Experience
Work history, roles, and key accomplishments
Data Annotator
Hugo Tech
Oct 2024 - Present (1 year 4 months)
Annotate and label text, image, audio, and speech datasets for LLM training and perform QA audits to ensure data integrity and meet productivity and accuracy KPIs.
Customer Experience Associate
Jiji Nigeria
Oct 2020 - Oct 2023 (3 years)
Handled multichannel customer inquiries and escalations, tracked CSAT/NPS/CES metrics, and documented feedback to drive CX improvements and retention initiatives.
Customer Support Rep
Jiji Cars45
Feb 2022 - Dec 2022 (10 months)
Managed email and ticket-based vehicle booking support including confirmations, reschedules, cancellations, and escalations while maintaining CRM records and improving workflows.
Administrative Officer
Ministry of Information & Culture
Sep 2018 - Sep 2019 (1 year)
Managed office scheduling, logistics, and filing systems and led digitization efforts that improved document retrieval efficiency by 25% during NYSC placement.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Arts, History and International Studies
Bachelor of Arts in History and International Studies focusing on historical and international relations topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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