Adebusola Odusina

At Hugo Technologies, I support customers through email and chat, resolving billing, enrollment, scheduling, navigation, and policy inquiries while maintaining customer satisfaction above 95%.

I've also worked as an AI Trainer and Annotator at Hugo, labeling and reviewing text, image, and speech data with 95%+ accuracy. I evaluated AI-generated responses for accuracy, coherence, and bias reduction, and provided feedback to improve user interactions.

Previously at Champions Platform Academy, I improved workforce efficiency by 15%, reduced paper use by 30%, and managed records for staff and more than 250 students. I also trained 15 new hires and coordinated events, meetings, correspondence, and parent inquiries.

I'm eager to continue growing in customer experience roles where I can combine my administrative background, data operations experience, and passion for helping customers deliver exceptional service.