Looking for a job

Toni-Ann Denton

@toni-anndenton

Message

Professional Virtual Assistant and Operations Specialist

Jamaica

Message

What I'm looking for

I’m looking for a fast-paced remote role where I can take full ownership of administrative operations and CRM management to make leadership's life easier. I thrive in environments where I can build efficient tracking systems, keep pipelines organized, and act as a proactive partner to help a growing business run smoothly.

I am a remote Executive Assistant and Operations Specialist with over 11 years of experience keeping fast-growing businesses, tech workflows, and leadership teams running flawlessly behind the scenes.

I don't just manage calendars; I look at the big picture to build highly organized systems that save time and keep projects moving. I thrive on diving into the chaos of daily operations, whether that means cleaning up complex HubSpot pipelines, building out custom tracking systems in Notion, or managing high-volume, sensitive stakeholder communications with absolute discretion.

Living and working remotely from Jamaica, I operate fully on EST, making it seamless for me to sync up with fast-paced North American teams. I am naturally analytical, super proactive, and completely obsessed with efficiency. My goal is always to take the heavy lifting of day-to-day operations off leadership's plate so they can focus entirely on scaling.

My Top Skills Are:

Executive Support: Complex Calendar & Inbox Management, Travel Coordination, Meeting Summaries & Briefings.
CRM & Pipeline Management: HubSpot, Salesforce, Zendesk, Pipeline Tracking, Sales Follow-Up Automation.
Operations & Tracking: Notion, Google Workspace, Data Auditing, Workflow Optimization, KPI Monitoring.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Heist, Weisse & Wolk

Jan 2022 - Dec 2025 (3 years 11 months)

Provided high-level administrative support for a Florida law firm, managing sensitive legal documentation, partner-level scheduling, and client correspondence with strict confidentiality.

Legal Administration Document Management Scheduling File Organization Client Communication Calendar Management Microsoft Office

Social Media Manager

We Clone You

Jan 2023 - Dec 2024 (1 year 11 months)

Led digital strategy and content creation for clients in real estate, senior assisted living, and an animal sanctuary, increasing brand engagement through tailored content and scheduled campaigns.

HelloWoofy Content Strategy Social Media Management Scheduling ClickUp Brand Voice Slack

Customer Experience Specialist

Talent Pop

Jan 2021 - Dec 2022 (1 year 11 months)

Handled sensitive healthcare inquiries via Zendesk, maintained a 95%+ customer satisfaction rating, and created internal FAQs and knowledge bases that reduced resolution times for recurring issues.

Zendesk Healthcare Support Customer Empathy Process Improvement SLA Management

Customer Support Agent

Influx Inc

Jan 2019 - Dec 2022 (3 years 11 months)

Managed high-volume email and chat support across food delivery, e-commerce, DNA testing, and publishing, maintaining a 95%+ satisfaction rating and mentoring new hires to improve onboarding efficiency.

Zendesk HubSpot Shopify Email Support Data Analysis Slack Microsoft Teams Mentorship

Administrative Assistant

Fullerton DeLisser & Co.

Jan 2018 - Dec 2019 (1 year 11 months)

Supported property and estate law matters by managing documentation for real estate transactions, wills, probates, and divorces, ensuring accuracy and adherence to legal deadlines while liaising with clients.

Legal Documentation Estate Law Support Real Estate Transactions Document Management Calendar Management File Accuracy

Consultant

Sutherland Global Services

Jan 2015 - Dec 2018 (3 years 11 months)

Provided multi-channel support for major brands including Amazon Seller Support and StubHub, resolving complex logistics and marketplace issues in a high-volume, fast-paced environment.

Email Support Marketplace Resolution Troubleshooting CRM Platforms Live Chat