Open to opportunities

Gabriella Smith

@gabriellasmith

Senior operations and virtual assistant who streamlines workflows, manages CRM, and supports clients to grow businesses.

Jamaica

Message

What I'm looking for

I’m looking for remote-friendly operations support where I can own calendars, CRM updates, reporting, and workflow improvements—helping clients stay organized, responsive, and focused on business growth.

I’m a results-driven Operations & Administrative Specialist with 9+ years supporting administrative operations, customer service, and business growth in both corporate and remote environments.

I serve as a primary point of contact for multiple clients—managing communications, calendars, inboxes, and scheduling so day-to-day operations run smoothly.

I maintain and update CRM systems to ensure accurate tracking of client interactions and follow-ups. I also prepare reports, conduct research, organize data, and implement workflow systems that improve efficiency through clear process improvement and SOP support.

From remote digital filing and records management to drafting content (emails, blog posts, and marketing materials), I coordinate project tasks to meet deadlines, support retention through consistent follow-ups, and strengthen client relationships with detail-oriented, adaptable execution.

Experience

Work history, roles, and key accomplishments

Current

Operations & Administrative Specialist

Current

Freelance

Jan 2022 - Present (4 years 2 months)

Served as a primary point of contact for multiple clients, managing communications, calendars, and inboxes to support daily operations. Maintained CRM records, prepared reports and research, and implemented workflow systems to improve efficiency and organization.

CRM Systems Workflow Optimization Client Communication Research & Organization Google Workspace Microsoft Office Project Coordination

Current

Senior Virtual Assistant

Current

Fiverr

Jan 2020 - Present (6 years 2 months)

Delivered administrative, customer service, and operational support across multiple industries, handling documentation, reporting, and internal communications. Resolved client inquiries, supported process improvements, and contributed to marketing and visibility through content creation and branding.

Customer Service Client Relationship Management Process Improvement Content Creation Branding Communication Management Operational Support

Customer Relations Representative

Scotiabank

Jan 2019 - Jan 2020 (1 year)

Provided front-line customer service in a fast-paced banking environment, assisting with account inquiries and credit card-related issue resolution. Maintained strict confidentiality for sensitive financial information and ensured accurate data entry and transaction processing.

Customer Service Banking Customer Support Confidentiality Transaction Processing Record keeping Relationship Building