Open to opportunities

Britt B

@brittb

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Detail-oriented operations specialist skilled in communications, onboarding, and IT support.

Jamaica

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What I'm looking for

I am seeking remote roles in operations, IT support, or cybersecurity where I can apply onboarding, multi-channel communication, and compliance skills while growing technical expertise.

I am a detail-oriented professional with experience managing high-volume workflows, multi-channel communications, and onboarding processes across remote environments. I have administered contract issuance, screened and processed hundreds of applications, and supported customers and applicants using Zendesk, Genesys Cloud, Twilio, and Salesforce while driving measurable operational improvements.

I bring strong compliance discipline, a fast learning aptitude, and an interest in IT operations and cybersecurity (CompTIA Security+ in progress). My background includes leadership in collections, executive support, and administrative roles, and I consistently deliver quality results through clear communication and process optimization.

Experience

Work history, roles, and key accomplishments

Fulfilment Engagement Specialist

Varsity Tutors

Jun 2023 - Nov 2025 (2 years 5 months)

Managed high-volume tutor contracting and onboarding, screening and processing 730+ applications over five months and achieving a 92.5% tutor-student assignment rate within 7 days to improve pipeline reliability.

Zendesk Twilio Salesforce Onboarding Contract Administration Remote Support

Collections Team Leader

Achieve Test Prep

Dec 2022 - Feb 2023 (2 months)

Led collections operations, implemented standardized procedures that sped debt recovery, improved reconciliation accuracy, and boosted team morale through performance management.

Account Reconciliation Collections Management Process Improvement Team Leadership Compliance Monitoring Performance Coaching Remote Operations

Collections Specialist

Achieve Test Prep

Mar 2022 - Dec 2022 (9 months)

Managed high-volume outbound collections calls, negotiated repayment plans to improve customer payment compliance, and reduced delinquency through consistent follow-up and relationship-building.

Outbound Calling Negotiation Customer Relationship Management Delinquency Remote Work

Executive Assistant

Melodies Treats

Jan 2020 - Feb 2022 (2 years 1 month)

Managed executive calendars, travel, confidential documents, and inventory while contributing to policy and procedure development to streamline daily operations.

Calendar Management Travel Coordination Inventory Management Policy Implementation

Administrative Secretary Intern

Seprod Limited

Jun 2018 - Jun 2019 (1 year)

Maintained accurate records and filing systems, safeguarded sensitive information, and managed attendance records to support payroll and compliance.

Record keeping Document Management Confidentiality Administrative Support

Legal Administrative Assistant

National Works Agency

Jun 2017 - Apr 2018 (10 months)

Supported multiple attorneys by drafting and proofreading legal documents, prioritizing tasks, screening calls, and conducting legal research to improve case outcomes.

Legal Research Proofreading Prioritization Call Screening Litigation Support