Open to opportunities

Annakay Mullings

@annakaymullings

Message

Dedicated virtual assistant with strong customer service skills.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated virtual assistant with a proven track record in customer service and administrative support. My experience spans various roles where I have successfully managed customer inquiries, maintained inventory, and provided exceptional support to both clients and team members. I thrive in fast-paced environments and am adept at multitasking, ensuring that all tasks are completed efficiently and effectively.

Throughout my career, I have been recognized for my contributions, including being named a Top Performer in 2017 and 2019. My ability to communicate effectively and my commitment to process improvement have allowed me to contribute positively to the teams I have worked with. I am always eager to learn new skills and take on new challenges, which has led me to explore various interests, including hair and nail care, as well as enhancing my culinary skills.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Telecrest USA

Mar 2020 - Nov 2022 (2 years 8 months)

Supported administrative functions, including assisting with projects, conducting research, and coaching new employees. Provided comprehensive support for HR, recruitment, and client service inquiries. Contributed to process improvement initiatives and handled customer communications via phone and email.

Research Employee Support Recruitment Client Services Customer Service Process Improvement Email Communication Phone Communication

Virtual Assistant

IPO Architects

Aug 2022 - Oct 2022 (2 months)

Managed customer outreach and communication via phone, email, and SMS. Maintained inventory records and updated CRM with relevant customer information. Provided customer service support and scheduled appointments.

Inventory Management Appointment Setting Email Communication SMS CRM Software Customer Service

Energy Consultant

The Energy Check

Nov 2019 - Feb 2022 (2 years 3 months)

Engaged businesses via phone, email, and social media to secure new energy contracts. Prepared business energy reports and generated leads through LinkedIn marketing efforts. Managed LinkedIn profiles, created content, and scheduled meetings using Teams and Zoom.

Sales Report Preparation LinkedIn Content Creation Lead Generation Scheduling Microsoft Teams Zoom

Customer Service

Radius

Apr 2020 - Nov 2020 (7 months)

Resolved customer complaints and evaluated user problems using test scripts and expertise. Provided support to colleagues and escalated complex issues when necessary. Handled inbound customer inquiries via phone and email, documenting interactions and collaborating with billing and technical support.