Open to opportunities

Jermaine User

@jermaineuser

I manage executive schedules, client relationships, CRM workflows, and sales operations with accurate, responsive support.

Jamaica

Message

What I'm looking for

I'm looking for a role where I can support operations, manage schedules and CRM workflows, strengthen client relationships, and contribute to sales or service goals through accurate, responsive administrative support.

I've supported sales, client relationships, and marketplace operations at GearSource, managing the full lead lifecycle through HubSpot, Roam, and Sharetribe while maintaining 100% data accuracy. I also tracked sales metrics, managed secure Airwallex and Stripe transactions, and helped exceed monthly GMV targets.

At RL Property Management Group, I managed tenant onboarding, rental verification, eviction processes, utility payments, and weekly team coordination while maintaining full compliance. Previously at Remote Reps, I built client relationships across five U.S. markets, met sales targets through outbound calling and retention strategies, and helped reduce processing time by 10%.

I'm comfortable balancing administrative support, CRM reporting, customer communication, technical support, and sales follow-through. I bring nine years of experience improving productivity, maintaining accurate records, and keeping clients and teams aligned.

Experience

Work history, roles, and key accomplishments

Marketplace Sales Associate

GearSource

Jun 2025 - Mar 2026 (9 months)

Managed the full lead lifecycle using HubSpot, Roam, and Sharetribe, maintaining 100% data accuracy to ensure seamless handoffs and updates between buyers and sellers. Leveraged Excel, Gmail, and Gemini AI to track sales metrics and generate real time reports for the leadership team.

HubSpot ROAM Sharetribe Excel Gmail Live Chat Inbound Calls Airwallex Stripe Objection Handling

Virtual Sales & Engagement Specialist

Renati Health & Wellness

Feb 2025 - Jun 2025 (4 months)

Initiated and managed cold calls to prospective clients and leads to promote services and secure appointments. Scheduled consultations, secured deposits from qualified leads, and tracked all appointments while documenting conversion metrics.

Cold Calling CRM Management Reporting Appointment Scheduling Lead Conversion Slack

Customer Relationship Specialist

Remote Reps, Inc

Jun 2021 - Jul 2023 (2 years 1 month)

Built and maintained relationships with clients across five U.S. states, improving client satisfaction by delivering consistent and reliable service. Streamlined team workflows, reducing processing time by 10%, and met sales targets through outbound calls, negotiation, and client retention strategies.

Client Relationship Management Outbound Calling Negotiation Workflow Optimization Sales

Technical Support and Engagement Specialist

Itel BPO Solution Latam

Feb 2020 - Mar 2021 (1 year 1 month)

Provided timely and accurate information on incoming and outgoing interactions, offering technical support and network problem resolution via phone, email, and chat. Guided customers through step-by-step solutions and conducted engaging product demonstrations tailored to user needs.

Technical Support Customer Engagement problem resolution Product Demonstrations

Health Benefit Associate Specialist

Conduent

Sep 2018 - Jan 2020 (1 year 4 months)

Guided prospective clients in selecting appropriate healthcare packages, including medical, dental, and vision plans, and provided expert assistance in choosing Medicare plans. Managed customer inquiries via email and chat, maintained accurate records, and facilitated direct applicants through the web portal.

Health Plans Medicare Customer Service Email Support Chat Data Management