Thelma Onwusa

Provided client-facing technical support, troubleshooting, training, and preventive maintenance for smart-home systems. Assessed customer requirements and coordinated with electricians, interior designers, and project teams, including managing a complete home cinema project.

Researched customer needs, proposed tailored solutions, and built client relationships through responsive communication. Supported bids and tenders by researching requirements and evaluating business opportunities.

Handled emails, phone calls, messages, scheduling, documentation, and day-to-day enquiries while maintaining organized communication. Managed CRM programs and coordinated workflows, recruitment, onboarding, and team communication.

Served as a primary contact for internal and external enquiries, coordinating communication and messages across departments. Maintained confidential records and databases and prepared reports, presentations, and documentation.

Assisted customers with product selection, answered product and promotion questions, and handled customer returns and exchanges. Used company systems to track inventory and sales while monitoring customer satisfaction.

Bachelor of Engineering in Electrical & Electronics Engineering from Caritas University, Enugu, from 2011 to 2017.