Obasenwoyi Obongha
@obasenwoyiobongha
I support customers and remote teams through CRM, administrative, and client care workflows.
NigeriaWhat I'm looking for
I've supported customers and clients at Orange Resort, Rotech Energy Services Limited, Light Collection, and Koko's Luxury Fashion House, managing high-volume inquiries, bookings, sales, complaints, and follow-up communication. At Orange Resort, I collected and analyzed guest feedback that reduced repeat complaints by approximately 20%.
With over 10 years across hospitality, real estate, consulting, and retail, I use HubSpot, Salesforce, Google Workspace, ticketing systems, and structured records to keep customer interactions organized. I'm available immediately for global remote roles across all time zones.
Experience
Work history, roles, and key accomplishments
Client Consultant & Entrepreneur
Light Collection
Mar 2017 - Present (9 years 5 months)
Delivered full client consultation lifecycle from briefing to post-delivery follow-up. Built a loyal repeat client base through responsiveness and reliability.
Part-Time Customer Service & Sales Representative
Koko's Luxury Fashion House
Jan 2025 - Feb 2026 (1 year 1 month)
Provided exceptional customer service by assisting clients with luxury fashion purchases and product inquiries. Delivered personalized styling recommendations to enhance the customer shopping experience and drive sales.
Customer Care Representative
Orange Resort
Mar 2021 - Dec 2024 (3 years 9 months)
Served as primary point of contact for high-volume guest inquiries across in-person, phone, and email channels. Resolved escalated complaints efficiently while consistently meeting SLA targets.
Client Advisor
Rotech Energy Services Limited
Aug 2023 - Oct 2024 (1 year 2 months)
Managed end-to-end client relationships for property sales and lease processes. Maintained detailed client records and follow-up communication.
Product Promoter & Brand Educator
SNAPP
Dec 2018 - Jan 2020 (1 year 1 month)
Educated customers on product benefits and handled real-time inquiries. Captured structured customer feedback for reporting and insights.
Brand Ambassador
Gray Media Communication
Jun 2015 - Nov 2018 (3 years 5 months)
Represented brands at events and tracked customer engagement data. Delivered market feedback reports to internal teams.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Policy Administration
Completed a Bachelor of Science in Policy Administration.
University of Calabar
Diploma, Personnel Management
Completed a Diploma in Personnel Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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