Open to opportunities

Akpan Anietie Imeobong

@akpananietieimeobong

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Customer support specialist delivering efficient, tech-forward client service and operational improvements.

Nigeria

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What I'm looking for

I seek a remote or hybrid role in customer support or client relations where I can apply CRM and technical skills, grow into customer success, and contribute to measurable improvements in satisfaction and retention.

I am a proactive, tech-savvy customer support specialist with over three years of experience improving client retention and support operations for technology and service organizations. I excel at managing communication channels, resolving inquiries quickly, and using CRM and collaboration tools to streamline workflows.

I have supported project teams, handled high volumes of customer inquiries with fast resolution times, and driven measurable improvements—such as a 25% improvement in tracking accuracy and contributions to client acquisition growth. I bring strong technical familiarity with frontend technologies and customer support platforms, and I thrive in remote and hybrid team environments where organization, empathy, and attention to detail matter.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Broda Solar Energy Solutions

Jan 2022 - Aug 2025 (3 years 7 months)

Supported a team of 5+ project managers, handled 80+ customer inquiries weekly with 24-hour resolution, and compiled project data to improve tracking accuracy by 25% while contributing to 15% growth in client acquisition.

Customer Support CRM Data Reporting Remote Collaboration Scheduling Ticket Resolution Market Research Microsoft Office Google Workspace

Sales Manager

GadgetAtlas

Jan 2024 - Dec 2024 (11 months)

Managed 50+ repeat customers to achieve a 95% satisfaction rate, organized promotional campaigns that increased sales leads by 30%, and optimized stock forecasts to reduce shortages by 20%.

Sales Management Customer Relationship Management Forecasting Promotion Customer Retention Reporting Communication CRM Systems Microsoft Office

Partnership Associate

CampusRunz Nigeria

Jan 2023 - Sep 2023 (8 months)

Established strategic partnerships across 5 campuses, collaborated on partner integrations, and identified market opportunities that drove a 10% increase in partnership revenue.

Partnership Development Stakeholder Management Market Research Integration Revenue Growth Communication Reporting CRM Systems

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Computer Science with Mathematics

2019 - 2025

Activities and societies: Member, Google Developer Students Club (OAU); Campus Ambassador, Cowrywise

B.Sc. in Computer Science with Mathematics completed between March 2019 and July 2025 with coursework in Database Systems, Object-Oriented Programming, and Numerical Computation.