Akpan Anietie Imeobong

I am a customer support professional with 3+ years resolving 12,000+ interactions across technology and service organizations, consistently achieving a 95% satisfaction rate. I specialize in multi-channel support—email, chat, and phone—using Zendesk, HubSpot, Freshdesk and collaboration tools to reduce response times and improve first-contact resolution.

I partner with product, technical, and sales teams to diagnose issues, streamline ticket workflows, and create documentation that cuts support demand and improves retention. I am a self-motivated remote worker with experience onboarding partners, supporting pre- and post-sales processes, and driving measurable improvements in response time, data accuracy, and customer retention.