Open to opportunities

Folashade Oduwaiye

@folashadeoduwaiye

Message

I resolve high-volume customer issues across remote phone, email, chat, and CRM support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer success role where I can resolve customer issues, manage escalations, strengthen relationships, and contribute to efficient service operations across international teams.

I've supported customers, parents, learners, and clients across Doulas by the Bay, Lingawa, Matrix Design & Works, Chaurme Beauty, and Airtel. I resolve inquiries, account concerns, scheduling needs, complaints, and urgent escalations through phone, email, chat, WhatsApp, and CRM platforms.

At Lingawa, I responded to 20+ daily inquiries while coordinating communication among tutors, parents, and learners to reduce scheduling conflicts. I maintain accurate records, tickets, and documentation in tools including Zoho CRM, Zendesk, Microsoft 365, Google Workspace, ClickUp, Notion, and Excel.

I'm known for empathetic communication, calm support under pressure, and dependable remote collaboration across US and UK time zones, including weekends.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Doulas by the Bay

Nov 2025 - Nov 2025 (0 months)

Managed daily customer inquiries across phone, email, and virtual platforms, ensuring timely responses and consistent client satisfaction. Guided prospective clients through onboarding and scheduling processes, helping improve conversion and service engagement.

Customer Service CRM Problem Solving Scheduling Documentation

Sales Service Representative

Lingawa

Sep 2024 - Jan 2025 (4 months)

Responded to 20+ parent, student, and customer inquiries daily across phone, email, WhatsApp, and chat platforms. Supported learners and parents with scheduling, learning coordination, account assistance, and service-related concerns to ensure a smooth learning experience.

Customer Service Zoho CRM Scheduling Ticket Management Problem Solving

Customer Service Manager

Matrix Design & Works

Feb 2023 - Feb 2024 (1 year)

Oversaw daily customer service operations, ensuring consistent service quality and timely resolution of customer concerns. Managed escalated and urgent customer cases, improving issue resolution efficiency and maintaining customer satisfaction.

Customer Service Escalation Management Team Leadership Process Improvement Documentation

Asst. Team Lead, Customer Acquisition & Retention

Chaurme Beauty

Jan 2020 - Jul 2022 (2 years 6 months)

Handled high-volume customer inquiries across calls, messages, and chat platforms while maintaining service quality standards. Resolved customer complaints and service-related concerns efficiently, contributing to improved customer satisfaction and retention.

Customer Service Problem Solving Retention CRM

KYC Officer

Airtel

Jan 2018 - Dec 2019 (1 year 11 months)

Managed high-volume customer verification and account-related inquiries with strong attention to accuracy and compliance. Assisted customers with documentation and account concerns, ensuring timely issue resolution and customer satisfaction.

KYC Compliance Customer Service Documentation