Sarah Oveferoye

I’m a customer-oriented professional with 5 years of client-facing experience, both on-site and remotely. I consistently meet company expectations through reliable service delivery, clear communication, and quick adaptation in fast-paced environments.

In my operations and customer engagement roles, I manage end-to-end customer interactions—handling calls, messaging, scheduling support, and CRM workflows as part of daily operations. I’m naturally calm under pressure and detail-focused, especially when tracking timelines, resolving issues, and keeping records accurate.

At Interswitch, I handled remote sales promotions, product education, and loyalty campaigns—helping increase retention by 79%. I also used CRM tools to track customer interactions, collaborate with sales and logistics for smooth order processing, and contribute to monthly sales growth of 10–12% through upselling during customer conversations.

I’ve also strengthened customer outcomes through loan operations and collections, managing outbound and inbound calls to recover outstanding loans while maintaining solution-focused communication. Alongside this, I’ve represented brands through community outreach (including solar education) and delivered hands-on customer service support—handling registrations, bookings, payments, and complaint resolution to ensure satisfaction.