Open to opportunities

Pleasant Ekeoma

@pleasantekeoma

Message

I manage client relationships and service delivery from inquiry through seamless resolution.

Nigeria

Message

What I'm looking for

I'm looking for a client-facing role where I can improve service delivery, build lasting customer relationships, coordinate teams, and resolve issues with care and efficiency.

At Luxe Surprises, I manage client relationships from initial inquiry through delivery, coordinating teams, schedules, quality checks, and real-time issue resolution to create smooth customer experiences.

I've also coordinated projects for a 20-member team at Wave Network, supported parents and staff at Butterstone International Schools, and maintained 99%+ data accuracy at Foursquare Organization. I bring proactive communication, reliable follow-up, stakeholder coordination, and careful attention to every service detail.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Luxe Surprises

Apr 2025 - Present (1 year 4 months)

Serve as primary client contact, resolve real-time issues, coordinate delivery team, enforce quality control, manage scheduling and order tracking, and implement process improvements.

Customer Relationship Management Client Communication Complaint Resolution Stakeholder Coordination Service Delivery Scheduling Quality Control Team Coordination

Current

Business Development Executive

Current

Luxe Surprises

Jul 2024 - Present (2 years 1 month)

Managed full client lifecycle from inquiry to delivery, built long-term relationships, responded to inquiries, partnered with teams, and gathered feedback to improve services.

Client Relationship Management Needs Assessment Negotiation Customer Satisfaction

Administrative Support & Classroom Facilitator

Butterstone International Schools

Sep 2023 - Jun 2024 (9 months)

Liaised between school management, staff, and parents, maintained confidential records, communicated via newsletters and social media, and supported event planning.

Record keeping Confidentiality Event Coordination Parent Liaison

Project Manager

Wave Network

Jan 2022 - Aug 2023 (1 year 7 months)

Coordinated communication across a 20-member team, resolved operational issues, managed scheduling and logistics for events, and produced progress reports.

Project Coordination Stakeholder Management Scheduling Logistics Reporting Problem Solving