Open to opportunities

Daniel Abuye

@danielabuye

Customer Service Representative and Administrative professional who streamlines operations and resolves issues with clear, timely communication.

Nigeria

Message

What I'm looking for

I’m looking for a role combining customer support and administration—where I can handle inquiries end-to-end, manage schedules and documentation, and use tools like Zendesk and Slack to improve response times and client satisfaction.

I’m a proactive, detail-oriented professional with experience in administrative support, technical support, and customer service. I focus on seamless communication, accurate documentation, and using technology to streamline processes and improve team efficiency.

In my customer service work, I’ve managed high-volume inquiries across phone, email, and chat while maintaining professional, timely responses. I resolve complaints to support satisfaction and retention, track customer interactions for accurate follow-ups, and collaborate with internal teams to escalate and resolve complex issues faster.

Earlier roles strengthened my operations and coordination skills: I coordinated daily administrative activities, drafted memos, reports, and meeting minutes, and supported vendor management, including negotiating contracts to reduce operational costs by 15%. I also implemented safety and compliance protocols, and built strong customer databases and service-request tracking through hands-on customer support experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teamtech Services Investment

Sep 2025 - Present (9 months)

Managed high-volume customer inquiries via phone, email, and chat, ensuring professional and timely communication. Resolved complaints, documented interactions, and escalated complex issues with internal teams to improve response time and customer satisfaction.

Customer Support Complaint Resolution Phone Email Chat Support Customer Escalation Team Collaboration

Administrative Assistant

Ace Supermarket

Nov 2023 - Dec 2024 (1 year 1 month)

Coordinated daily office operations, maintained supplies, and supported smooth administrative workflows. Drafted memos, reports, and meeting minutes; handled vendor management and negotiated contracts to reduce operational costs by 15%.

Administrative Support Scheduling Email Management document preparation Meeting Minutes Vendor Management Contract Negotiation Safety Compliance

Customer Representative

Israel Energy Solutions

Jan 2022 - Feb 2023 (1 year 1 month)

Delivered customer support by handling inquiries and resolving complaints to maintain satisfaction. Maintained a customer database, tracked service requests and job progress, and coordinated with technical teams to resolve issues and follow up with customers.

Customer Service Complaint Handling Job Progress Updates technical coordination Relationship Building

Administrative Intern

Transmission Company of Nigeria

Jun 2018 - Nov 2018 (5 months)

Supported administrative operations by maintaining organized records of operational data and project documentation. Assisted with scheduling and correspondence, participated in workplace training, and provided logistical support for meetings and events.

Records Management Administrative Assistance Scheduling Documentation Office Coordination

Office Assistant

Delta State University Teaching Hospital

Jul 2016 - Nov 2016 (4 months)

Maintained organized physical and electronic files to ensure data accuracy and accessibility. Supported internal and external communications and helped cross-department teams with scheduling and report preparation.

File Management Administrative Scheduling Report Preparation Document Control