Tess Kingma

Outperformed September recruitment goals, delivering above-target results in permanent staffing revenue. Successfully onboarded and supported numerous Special Educational Needs (SEN) schools, fostering strong partnerships with Senior Leadership Teams.

Consistently exceeded sales targets, booking high-quality meetings with schools and surpassing weekly KPIs. Built and maintained strong relationships with schools, ensuring high engagement and increasing conversation rates for the sales team.

Utilised excellent communication skills to interact with customers via phone, email, and extranet portals to sell accommodation. Maintained up-to-date knowledge of hotel amenities, policies, and promotions to effectively upsell and cross-sell services.

Oversaw front office operations, ensuring efficient and professional service delivery. Conducted comprehensive training sessions for new staff and maintained meticulous correspondence records.

Served as the primary point of contact for hotel reservations and conducted comprehensive training sessions for staff members. Reached out to companies to arrange corporate rates and contracted accommodation.

Maintained the company's presence on social media platforms and developed relationships with key clients and partners to drive sales and build loyalty. Coordinated promotions, events, and marketing campaigns to attract new customers.

Completed a diploma program at Beauty for Life Training College. This education provided foundational knowledge and practical skills in the beauty therapy field.

Obtained a Certificate II in Hospitality (SIT20207). This certification equipped me with essential skills for the hospitality industry.

Successfully achieved a Certificate III in Beauty Therapy (SIB30110) from Southbank Institute of Technology. This program provided comprehensive training in various beauty therapy techniques.

Successfully completed years 8-12 at Alexandra Hills State High School. This period provided a strong foundation in general education.